RQ10138 - Systems Analyst - Senior

Deliverables:

• Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites
  


• Avaya Aura and softphone front end
  


• PBX, Analog Trunking
  


• Automatic Call Distribution
  


• Voice Over IP (VOIP)
  


• Data Networks
  


• Session Initiation Protocol
  


• Session Border Controller (SBC)
  


• Servers (Linux, Windows, AD, VM’s)
  


• Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards.
  


• Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)
  


• Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role \- R10)
  


• Skillset using Avaya Communication Manager
  


• Collaborate with architects, analysts, and development team to configure and integrate components and third\-party products, tools and solutions with the Avaya technology.
  


• Perform analysis, design, configuration, and implementation support for our platform
  


• Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation.
  


• Extensive experience with issues management. (identification, pre\-emption, mitigation, resolution)
  


• Develop required technical and test documentation and Document all results in appropriate repositories.
  


• Assist with development and running of unit tests, end\-to\-end flow tests, and cross browser testing
  


• Support development coding best practices, standards and frameworks for implementation by junior team members.
  


• Lead solution design and implementation of the monitoring solution for telephony.
  


• Work with new network project to coordinate telephony implementation readiness.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Familiarity with SQL, Linux ,Windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
  

Skill Set Requirements:

Project Management Skills:

• Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan
  


• Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).
  


• Experience in the development and implementation of project management processes, plans, and communication tools.
  


• An experienced individual with a proven track record for meeting strict deadlines and supporting cross\-functional teams to ensure work on tasks/milestones remains within time and cost constraints.
  


• Knowledge of OPS Integrated Project Management Framework and Methodology
  


• Experience in managing a vendor compromised of multiple organizations and managing multi\-million\-dollar initiatives
  

Technical Skills:

• Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)
  


• Avaya R10: experience with deployment
  


• Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment
  


• Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)
  


• Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc
  


• Demonstrated experience with back end integration
  


• Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools
  


• Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking
  


• Nice to have:
  


• Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector\-VDN, skill, hunt group
  


• Familiarity with SQL, Linux ,Windows 2016/19  server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
  


• Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911
  

Communications/Soft Skills:

• Excellent analytical, problem\-solving and decision\-making skills; verbal and written communication skills; interpersonal and negotiation skills, including issues management
  


• Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.
  


• Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non\- technical backgrounds using the appropriate level of political acuity and messaging for the audience
  


• Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables, including clarifying roles and responsibilities