RQ10171 - Business Analyst - Senior

Responsibilities:

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs. Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
  


• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization. 
  

General Skills:

• Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
  


• Applies re\-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management
  


• Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies
  


• Develops strategies, prepares business cases and cost\-benefit analysis, and conducts feasibility studies for business I&IT initiatives
  


• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
  


• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non\-functional requirements definitions for assigned projects
  


• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders Develops performance measures and traceability matrices for business analysis evaluation and conducts follow\-up
  


• Experience developing strategies, preparing business cases and cost\-benefit analysis
  


• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement
  


• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope Awareness of emerging I&IT trends and technologies
  


• Excellent analytical, problem\-solving and decision\-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines
  

Desirable Skills:

• Experience in the use of information retrieval packages
  


• Knowledge and understanding of Information Management principles, concepts, policies and practices
  


• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions
  


• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping
  


• Experience in structured, object oriented and agile methodologies for user requirements
  


• Experience developing performance measures for business analysis evaluation and subsequent follow\-up
  


• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experience with Agile, Scrum methodologies.
  


•  Proficient in conducting Joint Application Development (JAD) sessions and brainstorming workshops for large web based applications and data analytics solutions.
  


•  Skilled in eliciting, analyzing, and documenting functional and non\-functional requirements, business rules, use cases, and user stories.
  


• Demonstrated experience working with Subject Matter Experts (SMEs) in a large project setting
  


• Writes user stories using standard formats (e.g., As a [user], I want [goal], so that [benefit]) with acceptance criteria
  


• Proficient in tools such as Microsoft Office Suite (Word, Excel, PowerPoint, Visio), MS Teams Azure DevOps
  


• Excellent verbal and written communication skills.
  



Skill Set Requirements:

Functional Skills:

• Ability to break down complex problems into manageable components.
  


• Demonstrates structured thinking and logical analysis.
  


• Proficient in conducting Joint Application Development (JAD) sessions and brainstorming workshops for large web based applications and data analytics solutions.
  


• Skilled in eliciting, analyzing, and documenting functional and non\-functional requirements, business rules, use cases, and user stories.
  


• Produces clear, concise, and complete documentation.
  


• Ability to map current ('as\-is') and future ('to\-be') process.
  


• Understands how to identify process inefficiencies and recommend improvements.
  


• Writes user stories using standard formats (e.g., As a [user], I want [goal], so that [benefit]).
  


• Defines clear acceptance criteria.
  


• Collaborates with product owners, solution architects and developers to refine backlog items.
  


• Uses data and stakeholder input to validate assumptions and decisions.
  

Technical Skills:

• Proficient in tools such as Microsoft Office Suite (Word, Excel, PowerPoint, Visio), MS Teams Azure DevOps.
  


• Experience with Agile, Scrum, and/or Waterfall methodologies.
  


• Experience creating business process diagrams, activity diagrams, and workflow models using tools like BPMN, Visio, or PowerDesigner.
  


• UX/UI experience 
  

Communication Skills:

• Excellent verbal and written communication skills.
  


• Facilitates workshops, meetings, and walkthroughs effectively.
  


• Translates technical concepts into business language and vice versa.
  


• Demonstrates ability to work under pressure in fast\-paced, evolving environments.
  


• Adapts to changing priorities and project scopes.
  


• Delivers high\-quality outputs on time.
  


• Builds trust and maintains strong communication with diverse stakeholders.
  


• Manages conflicting priorities and expectations diplomatically.
  

Public Sector Experience:

• Demonstrated experience working with Subject Matter Experts (SMEs), especially in public sector environments.
  


• Familiar with accessibility (e.g., AODA), privacy, and UX design.
  


• Experience navigating complex organizational structures and approval chains.