RQ10275 - Specialized IT Consultant - Senior

Description:

• Technical expertise and coordination of administration, monitoring, management, implementation and support of:
  

• Information and Information technology environments
  


• Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACC’s
  

• Paramedic and Ambulance Communication Officer technical subject matter expertise in multiple technology related projects, including but not limited to, Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval
  


• 24 X 7 on\-site and remote support of all emergency 911 ambulance dispatching equipment in the province, in support of the ministry’s compliance and oversight of the Land Ambulance Act
  


• Coordinate administration, monitoring, management, implementation and support of desktops and server environments, Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACC’s
  


• Provide realistic work estimates to support project planning; capture business requirements and update business rules based on the requirements
  


• Provide technical Paramedic and Ambulance Communication Officer subject matter expertise for multiple technology related projects, including but not limited to Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval
  

Responsibilities:

• Provide senior technical expertise, project leadership and coordination of activities in the development, implementation and maintenance of a diverse range of cost effective I&IT solutions.
  


• Provide technical advice to clients and leverage OPS I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency
  


• A technical diploma or degree in electronics technology from a recognized technical institute/college with extensive knowledge and several years practical experience in applying theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering or an equivalent combination of education and practical experience.
  


• Good knowledge and experience of integrated voice and data switching systems, computer data communications architecture, radio\-trunking systems design and P25 standards.
  


• Ability to analyze results and make cost benefit analysis.
  


• Ability to use basic Radio Frequency test equipment such as wattmeter, voltmeter, system monitor or analyzer.
  


• Knowledge of basic vehicle electrical systems relative to radio installation and problems.
  


• Personal computer technologies and operating systems.
  


• Local Area Network and various network topologies/configurations.
  


• Server operating system configurations and services and domain architectures such as: Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions.
  


• Personal computer security threats and solutions.
  


• Ontario Public Service (OPS), Health Services I&IT Cluster, Ministry and Branch policies, guidelines and directives for use and support of information technology, and within recognized systems management practices and procedures to ensure compliance in all technical support and services provided to the CACC.
  


• Knowledge of government Information Technology Infrastructure Library (ITIL) incident, problem, asset and change management practices, project management and time management methodologies, and clients' business processes and requirements to recommend technical solutions which promotes the Ministry IT strategies and goals while also meeting business needs/priorities of clients.
  


• CACC systems integration and interface requirements to support continued interoperability of all systems and services
  


• Understanding of emergency health services in Ontario including ambulance communications, operations and practices, associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.
  


• IT training techniques to participate and assist in the delivery of training to users and vendors and to develop training materials.
  


• Systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.
  


• Current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs.
  


• Telecommunications installation, configuration, testing, and diagnostic procedures, tools and equipment (e.g. wattmeter, voltmeter, tone generator, GUI\-based and DOS/Character based applications) and vehicle electrical systems relative to radio installations and problems to coordinate/perform installations, configurations, testing and maintenance as an on\-site technical expert.
  


• Knowledge of and can interpret and apply relevant sections of related legislation (e.g. the Ambulance Act, Personal Health Information Protection Act).
  

Requirements

Experience and Skill Set Requirements:

Skill Set Requirements:

Project Management and Coordination Skills:

• 5+ years of experience with Project Management
  


• Working knowledge of industry standard such as Project Management Institute (PMI
  


• Demonstrated experience in Project Management methodologies, producing documentation, collaterals, and artefacts
  


• Demonstrated experience with project and software development lifecycle (SDLC).
  


• Strong MS Project and SharePoint knowledge
  


• Demonstrated IT project management experience managing all phases (concept, definition, planning, implementation, and closeout) of large scale, complex IT projects.
  


• Effectively manages large project budgets and ensures a high level of fiscal control and accountability including estimates, forecasts and reconciliation/confirmation of actuals.
  


• Demonstrated experience with Enterprise Content Management
  


• Demonstrated experience gathering and developing requirements for project charters, and integrated project plans
  


• Demonstrated experience identifying and evaluating specific issues or risks, providing options analysis and recommending action plans to mitigate the risks
  


• Experience PSRN project
  

Analytic and Communication Skills:

• Demonstrated experience working with a large project team
  


• Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints
  


• Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables; including clarifying roles and responsibilities
  


• Demonstrated experience communicating across many functional areas to actively engage project stakeholders and manage client expectations with diverse interests, technical and non\- technical backgrounds using the appropriate level of political acuity and messaging for the audience.
  


• Written communication skills to prepare authoritative recommendations, proposals and reports; such as Briefing Notes and executive presentations
  


• A team player with a track record for meeting deadlines
  


• Strong discipline in resolving resourcing and inter\-personal conflicts, ensures knowledge is shared among team members to achieve project objectives Demonstrated experience leading presentations for senior management, stakeholders and teams
  


• Demonstrated experience to act independently and make decisions that achieve optimal results with minimal supervision
  

Technical Experience:

• Demonstrated experience with back end technology of radio and paging systems
  


• Demonstrated experience on leading a project from market scanning, procurement, planning, implementation to completion.
  

Industry Experience:

• Experience with the land ambulance sector and its stakeholder would be an asset
  


• Experience managing projects related to 24x7 critical environments and operations