RQ10337 - Specialized IT Consultant - Intermediate

Responsibilities/Assignment Deliverables:

• Collaborate with new vendor solution, project teams, solution architects, ITS, LTC IAST staff and third parties engaged to facilitate agreement on and acceptance of the solution for any technical issues or enhancements.
  


• Provide technical support coordination for QA and UAT testing, including engagement of existing support teams.
  


• Provide support for cloud pipeline configuration, management, and deployment support.
  


• Contribute to the completion of deliverables (such as, solution concept document, infrastructure build, and requirements document) for solution support and Maintenance activities.
  


• Lead the completion of the desktop package certification and installation.
  


• Lead the maintenance of environment readiness (HW, Security Patching, SW, NSG’s/Network, VPN, VDI access for Vendor and internal teams).
  


• Completion of all connections to all non\-core and/or legacy components identified for the solution Maintenance and Support requirements.
  


• Provide technical expertise in the release and deployment management, change management, problem and incident management, service level management, environment greening, and service transition from project team to operations team and related processes on\-going.
  


• Provide Technical expertise in the management of changes from agreed scope, schedule or quality for infrastructure, network, and access updates through Change request process – provide technical assistance in the issuance of change requests and management approvals.
  


• Technical oversight of code/package drops and implementations into QA/UAT/Production Environments
  


• Provide Technical expertise and necessary activities in the management of the Hardware/Peripherals and Software Inventory to optimize the Azure hosting costs, (such as physical and virtual servers, network assets, software licenses)
  


• Proactively identify risks related to technical solutions and propose mitigation plans. Provide technical expertise in the follow ups on risk mitigations strategy and issues/ actions execution.
  


• Provide technical expertise in the completion of client\-side elements of the solution, such as desktop package certification and installation and peripherals acquisition and setup.
  


• Technical Leadership, coordination, and facilitation as required for the Maintenance and Support tasks.
  


• Works in partnership with clients, advising them on information technology in order to meet their business objectives or overcome problems, work to improve structure and efficiency of an organization’s I&IT systems.
  


• The I&IT Consultant may be used to provide strategic guidance to organizations with regard to Information Management & IT technology, IT infrastructures and the enablement of major business processes through enhancements to IT.
  


• Provides subject matter expertise in their field and highly expert technical assistance.
  

Skill Set:

The candidate must be able to work in a multi\-project, multi\-disciplinary enterprise environment seeking input and comments from other major initiatives.

• Acts as the technical advisor/expert on all aspects of a specific deliverable
  


• Anticipates and resolves problems to ensure that the deliverables are completed within budget, to the highest quality, meeting or exceeding expectations
  


• Develops processes and procedures for implementing deliverables
  


• Prepares reports and presentations including options, recommendations, implementation plans, etc.
  


• Works with clients to define the scope of a project and to determine requirements
  


• Defines software, hardware and network requirements
  


• Analyzes I&IT requirements giving independent and objective advice on the use of I&IT
  


• Designs, tests, installs and monitors new systems and develops solutions and implementation of new systems
  


• Familiar with change\-management principles and methodology
  


• Knowledge and understanding of Information Management principles, concepts, policies and practices
  


• Knowledge of technology developments, trends, and new products to evaluate application for the short and long\-term technology requirements.
  


• Excellent analytical, problem\-solving, and decision\-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills.
  


• Strong knowledge of Software Development Life cycle.
  


• Senior Experience in supporting large applications through LTC/ITS, Oracle, .Net, Java, AKS, SonarQube, DevOps and Microsoft organization.
  


• Knowledge of GO\-ITS 25 Security Standards and GO\-ITS 56 Architecture Standards.
  


• Knowledge of leading\-edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi\-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  


• Basic knowledge of project management methodology, analytical tools and processes.
  


• Conceptual and analytical skills to assess and evaluate client needs and cost/benefit analyses for new technology requirements in planning and designing solutions.
  


• Senior Experience with systems evaluation to assess condition, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation, or replacement.
  


• Senior experience from various areas of Service Management, such as Release and Deployment Management, Change Management, Configuration Management, Availability Management, Capacity Management, Problem and Incident Management, Service Level Management
  


• A team player with a track record for meeting deadlines
  


• Experience supporting solution developed using technologies such as, Oracle, Information & Analytics, Terraform and Ansible automation platform. 
  


• Knowledge and experience with OPS gating and architecture checkpoint process, OPS security processes and procedures (CSA, TRA, PCI and PIA), and performance turning and analysis.
  


• Understanding of Rest API Architecture, Enterprise Linux expertise including the patching via Satellite Server hands on web development environment setup, Web Services, and workflows design
  


• Knowledge of, and experienced with the following computing environments:
  




• Database: Oracle, MS_SQL Server
  


• CRM: Solution services, Open UI, Siebel administration, upgrades, and patching
  


• Mid Tier: BPM
  


• Operating Platforms: Linux/MS Azure Administration 
  


• Web/Application Servers: WebLogic, WebSphere, and Microsoft IIS
  


• Working knowledge of hybrid mainframe environment
  




• Working experience with toolsets that support object\-oriented languages and web application development including:
  




• Configuration/Builds: DevOps (or similar)
  


• Integrated Development Environment, UML modeling tools
  


• Eclipse
  


• JUnit, Log4J
  




• Familiar with Siebel Open UI design principles and guidelines, Siebel Open UI customization and configuration or .Net.
  


• Proven Experience with all stages of automated system implementation in large, complex, high\-volume Client/Server systems, with online Mainframe Transactions. Experience with Object Oriented Analysis & Design (UML – Use Case/Class Sequence/ Collaboration/State
  


• Experience in Agile methodologies for the development, design, implementation, and maintenance of applications.
  

Requirements

Experience and Skill Set Requirements:

Must Have:

• Experience leading and conducting business analysis in order to assess client’s business problems / opportunities and document the business requirements in such a way that technology solutions can be determined
  


• Understanding of different software development methodologies (waterfall, iterative & incremental, agile)
  


• Working experience with modeling tools like Power Designer & Visio
  


• Experience with .NET technologies and tools (e.g., Visual Studio, TFS, Microsoft SQL Management Studio, etc.)
  


• Experience with service management tools (e.g., eSMT, SODO, etc.)·        
  


• Experience with troubleshooting application, data and technology issues
  


• Experience with effective stakeholder management through facilitation of workshops, communication, negotiation & consensus building
  

Skill Set Requirements:

Business Analysis:

• Experience leading and conducting business analysis in order to assess client’s business problems / opportunities and document the business requirements in such a way that technology solutions can be determined
  


• Experience applying re\-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches
  


• Experience with transforming business requirements into systems requirements including creation of acceptance criteria
  


• Experience with creation of diagrams to visualize and specify requirements (e.g. use case, activity, class, state cart diagrams)
  

Methodologies & Tools:

• Understanding of different software development methodologies (waterfall, iterative & incremental, agile)
  


• Working experience with modeling tools like Power Designer & Visio
  


• Experience with .NET technologies and tools (e.g., Visual Studio, TFS, Microsoft SQL Management Studio, etc.)
  


• Experience with service management tools (e.g., eSMT, SODO, etc.)
  

Analytical & Problem\-Solving Skills:

• Experience with assessing business & system requirements, reporting issues and leading remediation activities
  


• Ability to develop options and make recommendations on generic and specific application and data issues
  


• Experience with complex business & technical solutions in this role
  


• Experience with troubleshooting application, data and technology issues
  


• Experience with off\-line documents synchronization process
  


• Ability to multitask or work on multiple projects and meet deadlines
  

Communication, Consultation & Negotiation Skills:

• Experience with effective stakeholder management through facilitation of workshops, communication, negotiation & consensus building
  


• Experience with demonstrating developed features and gaining user acceptance
  


• Experience with advising on business analysis policies, processes, best practices and standards
  


• Excellent communication skills
  

Previous OPS Experience:

• Familiarity with GO IT Standards and gating process would be an asset.