RQ10345 - Specialized IT Consultant - Intermediate

Description:

• Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism 
  


• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity. 
  


• Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
  


• Identify application defects and assist in complex trouble shooting and root cause analysis
  


• Follow all established Service Management process and identify opportunities for improvement 
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Knowledge and Skills/Experience:
  

• Microsoft Great Plains 2016, 2018
  


• Logibec MMS (Materials Management System)
  


• BSSI HFM (Health Financial Management)
  


• OTR
  


• AODA compliance
  


• MS Teams
  


• MS Excel
  


• MS Power Point
  

• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
  


• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  

Skill Set Requirements:

Public Sector Experience:

• 2+ years of experience working in the healthcare industry
  


• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
  

Technical Skills:

• Knowledge and Skills/Experience:
  

• Microsoft Great Plains 2016, 2018
  


• Logibec MMS (Materials Management System)
  


• BSSI HFM (Health Financial Management)
  


• OTR
  


• AODA compliance
  


• MS Teams
  


• MS Excel
  


• MS Power Point
  

Service Management Skills:

• Knowledge of Service Management Processes with 5+ years’ experience in supporting remote clients.
  


• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
  


• Experience with Footprints Ticketing Application
  

Management and Communication Skills:

• Proven track record for building strong working relationships
  


• Strong interpersonal, and verbal and written communication skills
  


• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  


• Excellent analytical, problem\-solving, and decision\-making skills
  


• Ability to apply strong listening skills to facilitate issue resolution
  


• A motivated, flexible, creative team player with perseverance, excellent multi\-tasking abilities and a proven track record for meeting strict deadlines.