RQ10347 - Infrastructure Integration Specialist (N/S) - Senior

Technical Expertise & Guidance: 

• Provide technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure, databases, network, and applications
  


• Provide guidance to database administrators, network administrators and systems administrators (System Administration /Operation Support Specialists)
  


• Ensure technical environments are properly monitored and administered:
  


• Ensure all LTCCASB environments are properly monitored and administered, including regular patch maintenance, security policies, incident and problem management response, appropriate execution of all documented operational processes and regular backups of all systems as defined in the disaster recovery plan
  


• Ensure that all environments follow security requirements, both physically and at the system levels, as per industry best practices, Ministry Security, Privacy and Risk Management guidelines and ISO 27001 standards implemented by LTCCASB
  


• Identify operational risks and issues, and develop contingency plans 
  


• Support the creation of operational impact assessments for proposed scope changes and risks 
  


• Provide after\-hours support and implementation as required
  

Lead technology troubleshooting activities: 

• Deliver expert\-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems, including but not limited to, Microsoft Windows and Active Directory, Citrix XenApp and Netscaler, Microsoft SQL, VMware ESX, EMC SAN, RPA and Replication Manager
  


• Provide root cause analysis for network infrastructure issues and incidents
  


• Manage and escalate issues in a timely, appropriate and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution
  


• Ensure Incident, Problem and Change Management processes are followed and include activities such as:
  


• Provide root cause analysis for network infrastructure issues and incidents
  


• Manage and escalate issues in a timely, appropriate and effective manner, and provide clear analysis of options regarding how to proceed
  


• Lead/support the creation of change impact assessments for proposed systems changes
  


• Lead/support operations issue escalation and resolution, and risk and technical change control processes
  


• Oversee the operations change and release management processes; monitor and track all internal and external change requests (CR); 
  


• Track and facilitate detailed status reporting and issue resolution; log and control all change requests
  


• Ensure all Security, Privacy, Project Management and ITIL operational processes are adhered to:
  


• Follow industry best practices, processes and policies that are required to maintain and support privacy and security requirements
  


• Ensure all environments are in compliance with security requirements, both physically and at the system level, as per ISO 27001 and Security, Privacy and Risk Management guidelines
  


• Ensure alignment of application upgrades with internal processes and polices including privacy and security standards
  


• Leverage IT infrastructure project management and ITIL operations industry best practices, and incorporate lessons learned into day\-to\-day activities
  


• Develop and manage project budget and ensure a high level of fiscal control  
  

Manage new deployments:

• Deploy any required network infrastructure changes as required in support of any deployments, patches and upgrades of CMHALTCS systems
  


• Provide analysis and design of the tools, operating environments, hardware and applications for sustainment activities as/when required
  


• Support relationships with technology vendors
  


• Monitor the effectiveness of technical systems to identify areas of improvement
  


• Provide input and recommendations to any future initiatives, and assist with projects as required
  

Ensure continuous support of infrastructure and solutions:

• Support creation and review of build books, run books, deployment guides and other operations processes as required
  


• Create and maintain documents (e.g.\- change requests, change implementation plans, resource schedules, back\-out plans) for technical upgrades and operations activities
  


• Keep abreast of the latest technologies
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experience building, maintaining and supporting:
  

• a Check Point FireWall\-1/VPN\-1
  


• a Cisco switching and routing solution/environments (physical and virtual)
  


• McAfee security solutions (AV, HIPS, NIPS)
  


• a Windows Server environment
  

•  Monitoring and management tools such as SolarWinds, Splunk and Hyperic
  

Skill Set Requirements:

Public Sector Experience:

• 2+ years of experience working in the healthcare industry
  


• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
  

Technical Skills:

• 10+ years of experience in building, maintaining and supporting network and security infrastructure
  


• In depth understanding of technical infrastructure integration and other supporting network technologies, such as:
  


• Citrix NetScaler
  


• Security components like Network Intrusion Protection System, Geofencing and firewalls
  


• VMWare products (i.e. ESXi, vSphere, etc.)
  


• Microsoft server and active directory
  


• Monitoring and management tools such as SolarWinds, Splunk and Hyperic
  


• Cisco VOIP solution components
  


• Experience with ISO 27001 implementation and organization certification
  


• Experience with network devices including switches, routers, firewalls and VPNs
  


• Experience working with external hosting providers and other outsourced providers
  


• Experience building, maintaining and supporting:
  

• a Check Point FireWall\-1/VPN\-1
  


• a Cisco switching and routing solution/environments (physical and virtual)
  


• McAfee security solutions (AV, HIPS, NIPS)
  


• a Windows Server environment
  

• Experience providing technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure, databases, network, and applications
  


• Experience providing guidance to database administrators, network administrators and systems administrators (System Administration /Operation Support Specialists).
  

Service Management Experience:

• 2+ years’ experience, with ITIL IT Service Management processes (Incident, Problem and Change Management) providing technical support at Tier 2 levels, working with a ticketing tool, Service Desk, clients and technical team
  


• Experience identifying issues and following issue escalation procedures
  


• ITIL Foundation Certification or equivalent ITIL experience
  


• 2+ years of experience with Project Management processes, roles and accountabilities
  


• Project Management certification or equivalent project management experience
  


• Ability to manage defined IT processes for projects as per ISO 27001 standard following security and privacy guidelines, ISO 27001 implementation and certification
  

Management and Communication Skills:

• Strong leadership and people management skills and experience
  


• Effective facilitation skills, ability to build rapport with stakeholders and drive negotiations to a successful outcome
  


• Proven track record for building strong working relationships
  


• Strong interpersonal, and verbal and written communication skills
  


• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  


• Excellent analytical, problem\-solving and decision\-making skills
  


• Ability to apply strong listening skills to facilitate issue resolution
  


• A motivated, flexible, creative team player with perseverance, excellent multi\-tasking abilities and a proven track record for meeting strict deadlines