Service Designer (Contract)

ABOUT VIVID SOLUTIONS 

Vivid Solutions is an innovative software development company dedicated to providing user-centred and cutting-edge technology solutions for our clients in the BC Government sector. We thrive on tackling complex problems and are passionate about helping people and businesses thrive by developing technology solutions that enable them to excel in their respective industries. With 30 years of experience in the IT industry, Vivid Solutions boasts a wealth of knowledge, experience, and adaptability in an ever-changing technological landscape. Our value-driven and innovation-first mindset cements us as one of the leading custom software teams and drives us to produce top-tier products for our clients. 

At Vivid Solutions, we believe that a motivated and fulfilled team contributes to our overall success. We offer a unique work experience that balances making a tangible impact with the continuous growth and stability that you seek. To learn more about what we offer, visit https://www.vividsolutions.com/. 

ABOUT THE ROLE 

Our Service Designer plays a pivotal role in shaping the end-to-end journey of our client's services, from initial concept through to delivery, ensuring they are user-centred, efficient, and aligned with client objectives. This role will leverage expertise in user research, data analysis, and journey mapping to identify opportunities for improvement and create compelling user experiences. The successful candidate will leverage a blend of skills in design thinking, project management, user research, and an understanding of public sector processes. 

Role Type: Independent Contractor 

Hours per week: Part-time initially, with the potential to increase to Full-time 

Contract Duration: 16 months, with a target start date of March 16, 2026. 

Location: Victoria, British Columbia. Local hybrid work with option to work from office and requirement to visit client sites occasionally as needed. 

KEY RESPONSIBILITIES 

• Apply human-centred design principles and best practices across the service design lifecycle to ensure services and products are usable, accessible, and grounded in user needs. 

• Collaborating and managing the end-to-end journey of a service or product, from initial concept through to delivery for the client. 

• Full cycle strategy including user research, gap analysis and journey mapping. 

• Analyze and synthesize data to identify themes and opportunities, telling compelling user experience stories and providing actionable insights. 

• Developing visual communications and infographics including presentation materials, service blueprints, user journey maps, and other user experience design artifacts. 

• Look for commonalities in activities across services where solutions could be made. 

• Planning and facilitation of workshops and presentations. 

• Collaborate with cross-functional teams and clients, offering leadership, expertise, and recommendations to drive improvements and change. 

• Contributing to the development of information architecture, UX/UI design and user flows. 

• Maintain quality service by establishing and enforcing organization standards. 

• Use design research, particularly qualitative research, to drive key insights and inform strategies. 

• Develop meaningful profiles, personas and scenarios. 

QUALIFICATIONS 

• 5+ years of experience in Service Design and/or as a Product Owner/Manager, in a team-oriented, collaborative environment. 

• A strong portfolio that clearly demonstrates strengths in both UX and visual design skills. 

• Experience working on an Agile development team. 

• Strong relationship-building skills, working effectively in cross-functional teams and managing stakeholders through collaboration and communication. 

• Excellent presentation and communication skills, capable of conveying information persuasively to clients at all levels and influencing others to achieve objectives. 

• Proficient in storytelling, both visually (e.g., Miro, PowerPoint, etc.) and verbally, to create persuasive narratives. 

• Strong leadership skills with the ability to motivate, coach and mentor others. 

• Experience creating, developing, and executing facilitation and planning workshops. 

• Experience developing visual communications and infographics that are human-centred. 

• An aptitude for learning and applying new digital technologies and tools. 

YOU WILL… 
 

• Bring energy, enthusiasm and a creative outlook to the table when solving problems and tackling challenges. 

• Be innately driven, with a growth-focused mindset, and a strong desire to learn and improve. 

• Default to curiosity in all aspects of your work and be receptive to feedback. 

• Enjoy the challenge of working on multiple projects, across different industries and clients. 

• Be resourceful and show initiative when untangling ambiguous project requirements. 

• Take ownership of your work, doing what is needed without being asked, and following through. 

• Use strong communication skills in both remote and in-person relationships. 

• Believe in providing the best experience for your client from a delivery perspective. 

COMPENSATION 

• Contract hourly rate range: $95 - $110 

DIVERSITY, EQUITY & INCLUSION 

We are an equal-opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability. We hire based on talent, and we’re excited to hear what you will bring to our team! 

HOW TO APPLY 

To apply, please submit a resume and cover letter. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted. 

If you don’t meet all of our requirements exactly or have taken a non-traditional professional path, we still want to hear from you! Use your cover letter to tell us about your unique experience - we strive to build a diverse team and recognize that skills are transferable.