Supervisor Walk-In Counselling & Youth Outreach (2026-150-CC)

• Develop and update program manuals/protocols, and materials to ensure compliance with organizational, funder-specific, and accreditation standards and requirements.
• Coordinate scheduling of staff and volunteers to ensure sufficient coverage for Walk-In Counseling.
• Implement ongoing promotion/awareness building of program and related programs with the immediate and broader community, in conjunction with communications department.
• Identify and implement mechanisms for community and client input to support organizational quality improvement measures and foster ongoing enhancement of the program.
• Identify and actively participate in existing and new partnership initiatives to enhance the program and promote its reach and sustainability.
• Engage in active outreach and stakeholder engagement to support development of the community of practice/network.
• Complete statistical reports and submissions and maintain all records and forms regarding visits and program/activity enrollment, using a client information database in a timely manner.
• Prepare and monitor program financial information, support development of funding proposals and develop and oversee WIC and YOT budgets and ensure it is adhered to.
• Initiate, develop, and facilitate implementation of the evaluation framework for the program.
• Support program development and evaluation activities to plan and implement new services and initiatives that build on and enhance the objectives of the program.
• Provide clinical oversight, ongoing orientation, supervision, performance management, mentorship, training, and support to staff, volunteers, and students in the program.
• Ensure compliance with organizational policies, Collective Agreement, and legislative requirements.
• Ensure that the equity objectives and community development policies of the organization are achieved within the program.
• Monitor staff performance targets and data quality annually by regularly reviewing documentation in client management systems, calls reports, statistics, and consultation with staff.
• Follow up with referral source(s) to assess program eligibility, confirm receipt of referral, obtain additional information to support client care, and/or offer information on alternative sources of support if the client is deemed ineligible for the program.
• Identify and actively participate in existing and new partnership initiatives to enhance the program and promote its reach and sustainability, as required.
• Participate in system-level networks on behalf of WoodGreen and MGH.

• M.S.W or Graduate degree in Psychology or graduate degree in related Field.
• Member in good standing with Professional College in Ontario.
• 5+ years of clinical experience in mental health and/or substance use sector and demonstrated ability to develop effective services for individuals and communities facing these challenges.
• 5+ years of progressive leadership experience, in a unionized environment.
• Personal knowledge and lived/living experience of issues that affect communities and populations served by WoodGreen is a strong asset
• Meet the requirements to clinically supervise graduate-level students, Registered Social Workers and Registered Psychotherapists under the respective Colleges is preferred
• Experience with supervising Peer Support Workers would be a strong asset
• Demonstrated commitment to principles of social justice, anti-oppression, anti-racism, equity and inclusion

• Demonstrated experience working within and/or supervising an interdisciplinary team
• Demonstrated ability in supporting youth who have complex mental health and/or substance use issues, history of trauma, violence/abuse, chronic physical health issues, etc.
• Comprehensive understanding and knowledge of mental health, addictions, children & youth, health sector, and community resources.
• Knowledge of, experience with, and demonstrated ability in providing therapeutic interventions, such as Narrative Therapy, Solution-Focused Therapy, Cognitive-Behavioral Therapy, Dialectical Behavior Therapy, Motivational Interviewing, Trauma-Informed approaches, etc.
• Proven working knowledge of theories of addiction, evidence-based treatment models and best practice approaches.
• Ability to demonstrate an anti-oppression approach to practice and work from a client-centered, anti-racism, harm reduction, and trauma informed approach is required.
• Demonstrate knowledge of issues affecting marginalized communities, policies, legislation, programs, and other issues related to scope of practice and social determinants of health.
• Experience working with diverse and marginalized communities, including ethno-cultural and religious groups, LGBTQSS+ youth and youth adults, those impacted by poverty and those involved in youth justice.
• Demonstrated ability to respond to crisis situations promptly and professionally while adhering to ethical and legal responsibilities.
• Experience providing individual and/or group clinical supervision.
• Experience in program development and evaluation.
• Ability to develop, foster and maintain partnerships and develop and implement community development initiatives.
• Strong organizational, leadership skills, team building skills, and strategic planning.
• Experience in supervising staff, students, and volunteers.
• Thorough knowledge of community resources

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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