Account Coordinator

Description

Company Overview:

National Dispatch Group is a premier provider of nationwide dispatch services, dedicated to delivering exceptional client satisfaction and operational efficiency. We are committed to cultivating a collaborative and supportive work environment where employees can thrive and grow.

Position Overview:

We are in search of an Account Coordinator to join our dynamic team of specialists. The ideal candidate will be a proactive and detail-oriented individual with outstanding communication skills and a strong dedication to customer service. This role presents an exciting opportunity to embark on a career with a reputable and expanding company.

Job Description:

• Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide.
• Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly.
• Provide courteous and informative customer support, showcasing a comprehensive understanding of our services and capabilities.
• Collaborate with team members to address and resolve any significant client issues, such as delays or delivery difficulties.
• Follow up with clients to ensure satisfaction, monitor job progress, and promptly address any concerns.
• Participate in limited on-call service rotations with compensation.
• Availability to work on-call rotations as required.

Qualities:

• Customer-oriented with a service-first mindset.
• Tech-savvy and adaptable to new software and systems.
• Outgoing and personable, with strong interpersonal skills.
• Motivated and proactive, demonstrating a strong work ethic.
• Team-oriented with the ability to collaborate effectively.
• Excellent communicator, both verbally and in writing.

Required Qualifications:

• High school diploma or equivalent experience.
• Min. 1 to 3 years of experience in retail, customer service, or call center environments.
• Proficiency in English; ability to communicate in French is preferred.
• If you have experience in retail, facilities management, or construction, it would be considered advantageous for this role.

Job Type: Full-time

Pay: Starting $37,400.00 per year

Benefits (After Probation Period):

• Medical and Dental benefits
• Vacation Benefits

Schedule:

• Mon to Fri 8:30 – 5:00pm
• Potential for alternative shifts: Wed-Sun (normal office hours) or Mon-Fri 12:30-9:00 pm
• On-call rotations

Supplemental Pay Types:

• Bonus pay

Ability to Commute: English & French preferred

Work Location: In-person, Montreal, QC H4P 2N5

We extend our gratitude to all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.