Account Support Representative

Description

Are you a motivated individual looking for an Account Support Representative role?

We are seeking an ASR who can contribute to the client retention strategy and success of our Occupational Health portfolio. As part of the TELUS Health Care Centres team, you will have the opportunity to build relationships with new clients and to support sales efforts across Canada.

Here's the impact you will make and what we'll achieve together:

TELUS Health Care Centres is a national network of medical professionals dedicated to improving patient outcomes and promoting wellness. As an Occupational Health ASR, you will play a vital role in protecting organizations' most valuable asset - their people. You will work closely with our team to help reduce the risk of injury, improve safety standards, and support the well-being of employees.

This is an exciting sales role that offers a balance of autonomy and collaboration. You will become a subject matter expert in Occupational Health and Safety, working closely with our Product, Marketing, Operations, and Sales teams to deliver effective solutions and retain and generate revenue.

We will provide you with coaching, resources, and a supportive culture where you can thrive and grow.

Here's what you'll do:

• Continue to develop an understanding of Occupational Health and Safety, including operations
• Maintain knowledge and expertise in our Occupational Health portfolio, processes, capacity, and relevant legislations
• Demonstrate problem-solving and analytical skills to prioritize plans and address client needs
• Collaborate with medical personnel to help build the solutions for our clients
• Effectively communicate the value and benefits of our risk prevention solutions
• Contact customers to work collaboratively with them to renew their contractual agreements
• Respond to customer inquiries regarding TELUS Health's occupational health services and collaborate with customers to establish protocols that meet their needs while respecting relevant legislations
• Provide new sales opportunities in collaboration with account managers
• Make a good first impression on current customers by simplifying technical concepts for a non-technical audience
• Handle the creation and tracking of sales opportunities via the CRM tool in collaboration with account managers
• Work closely with sales support teams to facilitate the integration and implementation of new agreements
• Manage presentations to clients
• Research accounts to facilitate agreement renewals and review of different services
• Meet and exceed sales objectives to generate revenue growth
• Assist in the preparation of proposals, presentations, quotations, contracts, and supporting documentation
• Collaborate with account Sales Managers and cross-functional teams (Product Managers, Operations Managers, Marketing, and Partners) to deliver value to our clients

Qualifications

You are the perfect fit if you have:

• Previous experience in a similar role, with a minimum of 2-3 years of experience in an occupational health-related mandate
• Good understanding of Occupational Health
• Strong execution planning skills, including the ability to assess situations, create strategies, and ensure successful completion
• Experience in the medical field, dealing with medical personnel
• Good interpersonal skills and ability to work with different teams
• English written and spoken

Great-to-haves:

• Bilingual, both written and spoken (French/English)
• Previous experience in the Health, Safety & Environment (HS&E) industry
• Knowledge of solution selling methodologies
• Good knowledge of Microsoft Office/google suite tools

What we offer:

• A fast-growing and dynamic organization that is making a significant difference for our clients and Canadians
• Flexible work styles and productivity tools
• Active support for your personal and career development, including leadership and coaching, access to industry-leading training programs, and learning tools
• Competitive pay and benefits, including employee share and retirement programs
• Discounts on TELUS products and services
• An environment that embraces our core values: spirited teamwork, courage to innovate, embrace change and initiate opportunity, and passion for growth
• Join our team and embark on an exciting journey to contribute to the well-being of employees and the success of organizations through Occupational Health solutions. Apply now!

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.