Bilingual Accounts Receivable Coordinator

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

You will join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. The Bilingual Accounts Receivable (AR) Coordinator is responsible for placing outbound service calls to discuss invoices issued. This role contributes to accounts receivables follow-up via customer service calls and proactive follow-up with our Engagement teams.

Your key responsibilities

The AR Coordinator is responsible for placing outbound service calls to discuss invoices issued. This role contributes to accounts receivables follow-up via customer service calls and proactive follow-up with our Engagement teams.

• Place service review calls to client contacts
• Review and update reports in excel; extract and input data
• Ensure continuous follow ups for the volume of calls
• Team with Accounts Receivable team to resolve discrepancies related to invoices and trace payments
• Other duties as required
  

Skills and attributes for success

• Superior customer service skills both oral and written
• Strong organizational skills with the ability to handle and manage high volume of calls
• Self-Starter with the ability to work independently
• Ability to multi-task and work in a demanding environment
• Ability to work independently in a fast-paced, dynamic team-oriented environment

To qualify for the role you must have

• 1 to 3 years' experience in collections or customer support
• High proficiency in MS Excel (advanced skills)
• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role

Ideally, you'll also have

• Post-secondary education

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients' goals.

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

The salary range for this job in British Columbia is $46,400 to $69,600. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.