CASH APPLICATON REPRESENTATIVE

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Reporting to the Director of Credit/AR, the Freight Cashier Representative is responsible for the accurate processing of all incoming customer payments in a timely manner. Responsible for the end-to-end cash application process, the freight cashier department is satisfying the removal any hold on containers due to any unpaid freight related charge. Key Accountabilities

• Apply customer payments received from various sources.
• Notify all relevant parties and update appropriate systems to ensure containers are released in a timely manner.
• Enter payments in transit for all validated proofs of payment.
• Perform statement reconciliations upon request.
• Follow-up on customer deductions and collect on customer short payments.
• Perform bank deposits upon request.
• Communicate internally with MSC affiliate agencies for payments received on their behalf.
• Answer customer inquiries via phone and email.

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike. 

• 1-2 years of experience in a similar role, an Asset.
• Customer Service Focus: Strives to provide a memorable customer service experience to every internal customer every time; uses a genuine friendly approach, enthusiastic and energetic, consistent in courtesy and respect in every situation; advanced sense of integrity and understanding of their role.
• Ability to multi-task: Can proceed and accomplish repetitive tasks while monitoring incoming communication in a timely manner.
• Diligence while working quickly and under pressure: Can maintain both the quality and the productivity standards while ensuring follow-through on assigned tasks.
• Resourceful, analytical person with a high sense of urgency.
• Independent worker with ability to communicate and contribute positively to a team environment.
• Intermediate Proficiency in Microsoft Excel.
• Experience using SAP, an Asset.
• Bilingual (French/English).

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.