Client Account Supervisor

At Starcom, we are the Human Experience Company. We know brands will only thrive if they anticipate people’s desires. We create experiences people love and actions brands need. We are stronger because our commitment to human outcomes is proven to drive better business outcomes. When others dehumanize people as mere data points, we will win by knowing and treating them as human beings.

Over the past couple of years, we have been building something different by transforming the way we do our business. From structuring our investment practice around data and digital to bringing our strategy, data sciences and research practice under one house, we’ve been shaping Starcom to be the media agency of tomorrow. One that both you and I want to work at.

We also work very hard in creating a truly inclusive and empathetic culture, one where our talents feel empowered to voice their opinion, do their best work, all while having a good work life balance.

Job Description

Our business is growing quickly rapidly and we’re looking for new talent to join our team. We are seeking an Account Supervisor who has a passion for digital advertising, a strong understanding of the hospitality and hotel industry/and or tourism and has exceptional client service skills.

Role 

The Account Supervisor works closely with the rest of the digital marketing teams acting as the main client contact. You are responsible for having a deep understanding of client business needs, looking at travel tourism trends and being able to relate those back to performance across digital channels. In addition to this you will manage the workflow and help delegate project management across all media teams. 

Admin & Financial Responsibility 

• Accountable for the overall financial and administrative health of the account 
• Assists in setting annual revenue targets.
• Flags updates or shifts to the forecast throughout the year 

Technical Skillset

• Strong general understanding of media planning and digital marketing tactics
• Ability to make recommendations based on historical performance
• Ability to speak to digital marketing metrics and answer high-level client questions regarding performance

Project Management  

• Drives for clear, timely, complete client briefs 
• Oversees projects from start to finish - owns the timelines; establishes resource requirements; communicates changes, risks, and threats in a timely manner 
• Connects with clients on all timelines and deliverables 

Brand Stewardship 

• Knows the clients’ products and services, the customer, and the competitive landscape 
• Understands the dynamics and drivers of the business and key business metrics 
• Appraises work and requests for work against the business and marketing priorities, and recommends changes in direction if needed 
• Nurtures client relationship and champions agencies work 

Business Leadership 

• Identifies organic growth opportunities and new ways of working with clients 
• Has an understanding of digital media and can confidently talk about paid search, social and display/programmatic 
• Identifies gaps in agency or team processes and recommends improvements that will better service the clients' needs 
• Monitors marketing and industry news, trends, and award-winning work 
• Shares POVs that may interest or inspire our clients 

People and Relationships 

• Builds strong, collaborative and trusting relationships with clients 
• Effectively delegates to media teams while remaining accountable for the successful delivery of the work 
• Strong background client management

Professional Skills 

• Manages own workload through delegation and collaboration. 
• Manages conflicts, provokes discussions, exercises empathy when needed and able to make difficult decisions.
• Effectively communicates thoughts and ideas; simplifies complexity.

Qualifications

• Minimum of 5-6 Years client service experience 
• Experience in Hospitality and Tourism Marketing an asset 
• Understanding of Digital Advertising and Media

Additional Information

Starcom is an equal opportunity employer with a strong commitment to diversity and inclusion. We create and nurture a vibrant work environment that celebrates, values and leverages all aspects of diversity and inclusiveness, attracts world-class talent and serves as the industry benchmark for best practices. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests. We thank all candidates for their interest in Starcom however, only those candidates selected for an interview will be contacted.