Night Auditor

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Night Audit.

We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO!

What will you be doing?

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7:30am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

• Follow up with guests regarding satisfaction with guest-related issues
• Process all guest check-ins & check-outs by confirming reservations, assigning rooms, and issuing and activating room keys
• Enter rewards information and enroll new members
• Process all payment types such as room charges, cash, checks, debit, or credit
• Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate 
• Balance end of day account, review Front Desk Cash drops
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”, inform FOM
• Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
• Review shift logs/daily pass on and document pertinent information in the daily pass on
• Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette 
• Develop and maintain positive working relationships with others
• Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best
• Ensures compliance with all Front Office policies, brand standards, online training and procedures
• Operate hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
• Able to work a flexible schedule, including evenings, weekends and holidays

What are we looking for?

• 1+ years’ experience as a Guest Service Agent or similar
• High school diploma or equivalent
• Class 5 driver’s license
• First Aid certification an asset
• Previous hotel and accounting experience an asset
• Ability to communicate in a professional manner with: guests, team members, and management 
• Ability to understand and adhere to proper credit and cash handling policies and procedures
• Able to properly secure guest information
• Ability to learn safety, emergency, and accident prevention policies and procedures
• Proficiency in Microsoft Word and Excel 
• Must be legally eligible to work in Canada without restriction
• Class 5 driver's license is an asset

Perks:

• Staff Accommodation 
• Extended Health and Dental Benefits
• Employee and Family Assistance Program
• World-wide accommodation and dining discounts with Hilton brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel). 
• An excellent work environment, with a focus on staff recognition and teambuilding   
• Room for growth and development.

Don't miss this exciting opportunity to join our Hampton family!