Account Manager, Community Engagement

About NPower Canada

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. As a national employment program , NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace. 

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

NPower Canada is a certified Great Place to Work® in 2023 and named a 2023 Best Workplace™ for Giving Back.

What We Offer:

• Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements.

• Comprehensive extended health care coverage with 100% premium cost paid by the employer.

• A retirement savings plan with a generous matching contribution.

• Opportunities for career development and tuition reimbursement.

• A clear path for career advancement within a growing organization.

• An equipment allowance and provided computer equipment 

• Starting annual vacation of three weeks, with additional paid time off during the final week of December.

• Generous paid Federal and Provincial holidays, personal days, and sick leave.

Position Summary

Reporting to the Regional Director - Manitoba, the Account Manager, Community Engagement is an individual responsible for achieving recruitment and enrollment goals for NPower Canada’s programs and services. The ideal candidate will build and maintain trusting meaningful relationships with community partners to generate program applicants and individual applicants who are committed to taking steps toward a meaningful career via NPower Canada programs.

This role is also responsible for hosting and delivering virtual presentations to referral partners, attending events, and conducting outreach online, in-person, via email, and over the phone to meet our recruitment targets. lt will coordinate the marketing, administration, program development, delivery, and evaluation of all outreach and community engagement programs while establishing and maintaining working relationships with a wide variety of internal and external stakeholders.

The ideal candidate is a self-starter, an individual comfortable connecting with people from various backgrounds that align with the strategic NPower Canada community outreach plan. This person will be responsible for identifying, prioritizing, and developing relationships with stakeholders within the community to cultivate participant applicant pipelines, relevant referrals, and relevant opportunities.

Accountabilities: 

Partnership Development / NPower Canada Values Proposition: 

• Engaging in a relationship-building and consultative mutual benefitting process with various communities of the province
• Seek out new relationships by creating appointments and opportunities through cold calling, email campaigns, social media tools, and other prospecting techniques.
• Executing creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships.
• Plan, organize, and lead a consultative activity development process resulting in a partnership plan to grow the relationship based on the community’s need.
• Assists the NPower Canada teams in spreading brand awareness through organizing and participating in lead generation activity including industry trade shows, community education efforts, and marketing campaigns.
• Enter, update, and maintain customer sales data in the corporate CRM system (i.e. Salesforce).
• Maintaining standards aligned with our Core Values and high-quality customer service.
• Network and represent to improve the presence and reputation of NPower Canada.
• Develop and maintain a deep understanding of NPower Canada’s suite of services and value proposition to engage new and existing participants to NPower Canada training programs.

Outcomes Evaluation. You will assist the leadership team in collecting data and analyzing qualitative and quantitative outcomes: 

• Conduct daily data reviews, ensuring completeness and accuracy of data entered regarding key metrics (enrollment, certification, referrals, employment, and graduation outcomes).
• Cultivate, grow, and steward key employer and stakeholder relationships, supporting marketing efforts with case study identification and other content development.

Team Collaboration. You will be working cross-departmentally, supporting :

• Work to coordinate timely applicant interviews, offers of admission, and timely follow-up communications.
• Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families.

Applicant Communication and Support. Work with the Outreach & Engagement and Admissions teams to ensure that enrollment targets are achieved with the most suitable youth:

• Provide support, guidance, and encouragement to applicants throughout the admissions process, from online applications to interviews to offers of admission.
• Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data.
• Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants.

Who You Are:

• 4+ years of successful value/benefit propagation, relationships building or community reach-out experience and a proven track record.
• Lived experience with First Nations, Métis, Inuit or mixed ancestry communities, and knowledge of Indigenous Protected and Conserved Areas is an asset.
• Strong preference will be given to Individuals who self-identify as Indigenous, including First Nations, Métis
  and Inuit peoples. We recognize the unique lived and/or work experience and contributions such individuals can make to our team and consider this an asset.
• Experience with engaging Indigenous communities is considered a strong asset.
• Results-driven and demonstrated ability to meet performance targets by deadlines and critical time periods.
• Experience with the prospecting process and the sales cycle.
• Strong expertise in client and community service with an orientation toward innovation and collaboration.
• Communication skills. You have exceptional oral and written skills. You are comfortable in face-to-face and virtual meetings, communicating by telephone, in-person, or email to answer inquiries and coordinate details. You can foster and nurture internal and external relationships with participants, colleagues, funders, community and employer partners, and other stakeholders.
• Highly motivated, self-driven, result-oriented, strategic, logical, and methodical thinker.
• Ability to work independently and as part of a team.
• Innovative, adaptable, and self-motivated with demonstrated ability to work independently and manage own workload and time. 
• Demonstrable ability to exhibit a high level of sensitivity, relatability, and emotional intelligence. You understand the socio-economic and mental health barriers faced by persons of all backgrounds. You have an understanding of the relevant experiences of diverse community members, including new Canadians, people with disabilities, LGBTQ, low-income, and racialized groups.
• Must be able to inspire loyalty and trust with internal and external contacts.
• Must have reliable transportation and maintain a valid and current driver’s license and willingness to travel within the territory once NPower Canada resumes to hybrid/ in-person work environment.
• Proficiency with Microsoft Office, Salesforce (or other CRM) and Asana (or other project management software) and the ability to easily learn new tools which enhance efficiency and effectiveness.
• Previous experience, exposure, or understanding of social services, employment counselling, or a related discipline is an asset.
• English/French Bilingualism is considered a strong asset.

NPower Canada is an Equal Opportunity Employer

We welcome and encourage applications from individuals of all backgrounds, those with disabilities, Black, Indigenous and people of colour. 

NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process by emailing  

At NPower Canada, we believe in the potential of every candidate. Even if you do not meet 100% of the job requirements above, we encourage you to apply. We understand that no one is a perfect fit for every job description, and we value diversity in thought, experience, and background. If you have most of the qualifications and are excited about the opportunity, we encourage you to apply. We are committed to considering all qualified applicants and finding the best fit for our team.

Background Check Notification

All offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.

**NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements.