Social Media Account Manager

Social Media Account Manager - Qode Social 2024 - Job Posting

 

Qode Social is a Toronto-based full-service Social Media Marketing Agency. We're seeking a self-motivated Social Media Account Manager to join our dynamic team. Why should you want to work for us? We are a growth-focused agency that constantly challenges the status quo. We’re looking for team members to be a part of this growth. We are searching for employees who are happy, take pride in their job, and love what they do.

 

Our ideal candidate will contribute to the brainstorming, creative direction, and execution of campaigns for client accounts and lead paid social campaigns. This individual will be responsible for the management of sales, and relationships with an assigned client list. A Social Media Account Manager maintains the company’s existing relationships with a Social Media client list, so that they will continue using the company for business. Team members with this job role are also responsible for curating content for social imagery, including GIFS, videos, photography, and copy. Please note that this is a hybrid role and requires in-person work.

 

  DUTIES AND RESPONSIBILITIES

• Assist in performing all tasks necessary to achieve the organization’s mission 
• Report to Managing Director(s) and management on client-related issues & escalations
• Performs daily tasks for Qode Social - social media audits, community management, content strategy, regular scheduling, account building, regular blog posts, sales calls, content creation, and curation
• Operate as the lead point of contact for any and all matters specific to the assigned client list
• Creation and maintenance of paid social campaigns, with a focus on increasing ROI for clients to help them meet their goals
• Collaboration with Account Management and other teams to set a strategic direction
• Define the most important social media KPIs
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with assigned accounts
• Communicate clearly the progress tasks and client performance with fellow team members and management
• Assist with high-severity requests or issue escalations as needed
• Create, curate, or request content for client and internal purposes: GIFS, videos, photography, copy
• Schedule content for Qode Social clients
• Create content calendars for clients
• Create QodeScore Audit for prospective clients
• Perform daily tasks for Qode Social, such as client meetings, sales calls, etc.
  
   

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Passion for social media and an unquenchable thirst to understand all platforms: Instagram, Facebook, X, LinkedIn, TikTok, Pinterest
• Good knowledge of Adobe Creative Suite, including Photoshop and InDesign
• Proven work experience as a Social Media Manager for brands 
• Hands-on experience in content management
• Willingness to learn new technologies and tools
• Analytical and multitasking skills
• Strong organizational skills
• Strong written and oral communication skills for both email, phone, skype, or in-person meetings
• Able to demonstrate to clients how proposed social media solutions will show expected return on investment with the company 
• Actively listens to clients and continually identifies opportunities that have the potential to build clients’ business 
• Deliverables consistently demonstrate thought leadership and innovation 
• Paid Media experience is an asset 
• Basic understanding of SEO (Search Engine Optimization) an asset 
• Agency experience as an asset 
• A post-secondary degree is required in a relevant industry (i.e., arts, business, etc.)
  
   

EDUCATION AND EXPERIENCE

Education:

• Completion of a bachelor’s degree at an accredited college or university or equivalent work experience
• Degree field: Media Information & Technology, Graphic Design, Social Media Marketing, English, Arts
  
   

Experience:

• Experience operating scheduling systems (like Hootsuite, Meta Business Suite, Asana) for a brand
• Experience developing and executing social media strategies for brands
• Experience managing multiple platforms for a brand (Ex., Instagram, Facebook & X)
  
   

PERKS

• Full-time, salaried position
• Currently hybrid 
• Benefits available
• Paid Holidays & Personal Days
• Quarterly Bonus Program 
• Company events
• Quarterly Lunch and Learns 

This position is full-time, with a salary based on the candidate's experience, qualifications and expertise. Qode Social offers benefits, competitive salaries and a vibrant work environment. Our mantra is employees first! We are interested in hiring long-term, committed individuals to our team.

 

If you’re interested and this applies to you, please send your resume and a copy of your cover letter. Please also complete the following assessment:

Agency calls are not accepted. Only selected candidates will be contacted. Thank you for your interest.