Administrative Associate

Description

Position: Administrative Associate
Location: 3280 Bloor St West Etobicoke, ON M8X 2X3
Status: Temporary, full-time (37.5 hours/week) – in clinic (18 month term)
Schedule: Monday to Friday 8 am-4 pm

Create awesome experiences for our customers.

Join our team

TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our THCC- Toronto Bloor.

Here's the impact you’ll make and what we’ll accomplish together

Under the direction of the Clinic Manager, the Administrative Associate will be responsible for processing medical files, conducting patient follow-ups, data entry, and a variety of administrative and clerical tasks..

Here’s how

• Process Occupational Health files
• Validate that all results have been received and coordinate files with the physicians to be reviewed and signed off
• Process the files according to the specific protocol
• Complete Follow-up with both client and patient. Updating patient file status.
• Following up with patients regarding outstanding results
• Scheduling appointments- when needed
• Answer phone, and client questions and schedule appointments
• Share Reception responsibilities with other admin – lunch/days off coverage
• Prepping referrals and requisitions
• Shipping medical documents to clients via courier
• Perform other general clinic/administrative duties including scanning, faxing, photocopying, printing documents, and maintaining tidiness in the clinic

Qualifications

You are the missing piece of the puzzle

• 2-3 years of relevant experience working in a fast-paced environment, providing a high degree of customer service
• Exhibits a professional image, mature communication style, and polished manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Exhibits strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility and the ability to work effectively in a team environment
• Demonstrates effective organizational, multitasking and problem-solving abilities
• Exposure to patient databases and/or scheduling software would be ideal

Who is TELUS Health Care Centres we are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency. We are looking for enthusiastic, customer service-minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.