Amusement Operations

Job Description:

As an Amusement Operations Staff, your role is crucial in ensuring the smooth operation of our amusement division. You will be responsible for assisting with guest services, providing instruction to patriots, ensuring safety compliance, and contributing to an overall positive and enjoyable guest experience. The operations team will take direction from operations leads and coordinators on site to set up event to clients’ desire day of. The position is based in the warehouse where you will be prepping, cleaning and pulling items for upcoming events, as well as onsite. On site, you will be the main crew involved in the setup and organization and attending of the amusement products as well as the tear down including the loading, unloading and transport of amusements and other items. You must be comfortable working with children in this role as they are our biggest clients! In this position you must be flexible with the scope of the duties involved, as sometimes you may pick up shifts assisting with some of our larger events requiring a larger support crew.

Please note: Equipment may include (but not limited to) a wide variety of Inflatables including bounce castles/ rooms, water pool sports equipment, obstacles, rides, games, concessions and catering equipment, fun food machines, large trucks, generators, and more. Events take place locally, but also include out of town assignments requiring longer travel and overnight stays.

Job Duties:

Inflatable Operation:

• Operate assigned attractions in accordance with safety guidelines and operating procedures.
• Ensure that all guests are safely secured before starting and ending the ride if applicable.

Guest Interaction:

• Provide excellent customer service by assisting guests with questions, concerns, and general inquiries.
• Enforce safety rules and regulations while maintaining a friendly and positive demeanor.

Queue Management:

• Monitor and manage guest queues to ensure an organized and efficient experience.
• Communicate wait times and any inflatable-related information to guests.

Safety Procedures:

• Adhere to and enforce safety protocols, including conducting pre-opening safety checks.
• Assist in evacuating guests in the event of an emergency or malfunction.

Cleanliness and Maintenance:

• Keep the inflatable area clean and tidy, including picking up trash and organizing queue lines.
• Report any issues or malfunctions promptly to the Amusement Operations Leads.

Team Collaboration:

• Collaborate with other operations staff and leads to ensure a cohesive and efficient work environment.
• Communicate effectively with team members to address any operational challenges.

Training:

• Participate in training sessions to stay informed about ride operations, safety procedures, and customer service standards.

Qualifications:

• Previous experience in a customer service role is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle guest interactions with patience and courtesy.
• Ability to stand for extended periods and perform moderate physical activities.
• Basic knowledge of safety procedures and willingness to undergo safety training.
• Flexibility to work weekends, holidays, and evenings as required.