Business Operations Coordinator

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Administrative support for the General Manager and select Leadership Team Members
• Coordinate operational projects and administrative tasks
• Manage day-to-day internal office operations including scheduling, meeting management, budget, records, facilitate team communication and follow-ups, and office space management
• Event planning and travel coordination
• Support the monitoring of company KPIs, analyze and consolidate data from systems into reports
• Sales Force (SFDC) opportunity management support including entry and local report management
• Communicate directly with clients and vendors to support operational processes
• Work closely with internal project teams to maintain project billing schedules
• Work with all staff to update and maintain internal databases
• Use finance and accounting enterprise platform (D365) for invoicing clients and Accounts Receivable follow-up
• Assist with employee resourcing practices
• Liaise with Head Office and global affiliates
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECT AT IONS OF THE JOB:

• Travel : Some travel may be required for meeting with clients, stakeholders, or off-site personnel/management
• Hours : Monday to Friday, 37.5 hours per week
  • Overtime and/or weekend/evening hours may be required to meet project deadlines

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• At least three years executive level administrative work experience assisting and advising within an office environment- healthcare related or consulting fields is preferred but not mandatory
• Experience in the planning, execution, and follow-up of key events and presentations
• Proven experience and proficiency with Microsoft Office applications, including PowerPoint, Word, and Excel.
• Comfortable taking the initiative whilst working with little supervision, along with the decision-making skills to make strong judgement calls
• Excellent verbal and written communication skills
• Strong organizational skills
• Demonstrated flexibility and effective problem solving
• Knowledge in basic accounting or book-keeping is an asset
• Strong project management skills
• Experience with Microsoft Dynamics, Salesforce, or other CRM and Project Management business application is a definite asset
• Ability to operate independently with a high degree of discretion and diplomacy
• The role can be fulfilled remotely, however, ideally the candidate would be available to work in the Burlington, ON office 1-2 days per week.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

All your information will be kept confidential according to EEO guidelines.

EVERSANA is an equal opportunity employer which values diversity in the workplace and encourages applications from all qualified applicants. If you require an accommodation to participate in the  recruitment and selection process please contract, [email protected]

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $52,000 to $60,000 and is not applicable to locations outside of the Canada.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

For details on our AODA Accessibility Policy, please visit

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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