Chief Engagement Officer

PERMANENT EMPLOYMENT OPPORTUNITY
Chief Engagement Officer
Halifax Nova Scotia

It's a time of incredible opportunity for The Workers' Compensation Board of Nova Scotia (WCB), as the organization embarks on a transformational path, guided by a new strategic plan founded in a simple vision - to protect the Nova Scotia workforce. As our first ever Chief Engagement Officer, you could play a senior leadership role in that future success, at the executive table. You would be a catalyst in inspiring new approaches in engaging with employers and workers across Nova Scotia, as we focus on service improvement and better outcomes for the workforce of tomorrow. Leveraging significant investments in people, processes, and technology over the past several years, we are committed to working differently in the future to drive greater service experience, innovation, opportunity, and outcomes for Nova Scotians.

About the Workers' Compensation Board of Nova Scotia

WCB is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

About the Role

Reporting to the Chief Executive Officer, and as a member of the Executive Leadership Team, the Chief Engagement Officer contributes to the overall success of the Workers' Compensation Board of Nova Scotia (WCBNS) by providing strategic leadership and direction advancing engagement with the WCB's employer customers. This position is responsible for developing and executing personalized engagement strategies for the WCB's employer customers to enable improved outcomes in injury prevention and return to work. In addition, the Chief Engagement Officer plays a crucial role in overseeing the implementation of the WCB's new service for workers and employers for gradual onset psychological injury.

As a customer-centric leader, the Chief Engagement Officer will partner with senior business leaders and identify opportunities to achieve business objectives by improving the employer experience and help facilitate better outcomes, designing outside in. In addition, the Chief Engagement Officer will foster an environment of continuous improvement in the delivery of services for gradual onset psychological injury with a focus of leveraging that discipline to service delivery channels.

Deliverables in the first 6 months of the role :

• Fill the VP complement on the team, resource the teams as appropriate.
• Establish and implement the new employer service framework.
• Ensure the successful implementation of the Gradual Onset Psychological Injury service model.
• Determine the technology requirements and prioritization (eg. Myaccount improvements, reducing current workarounds) with Chief Technology Officer and leadership team.
• Achieve the prevention targets and invest in prevention for system impact employers to accelerate progress to targets.

Your Experience & Skills

• Relevant education in business administration, marketing, or a related field at the post-secondary or graduate level; a master's degree in any of these fields is an asset.
• Several years executive-level experience in a complex service environment, similar in size and scope to WCB with a minimum of ten years of progressively, responsible leadership positions with a proven track record of successful relationship building and improving customer experience.
• Extensive experience in account management or customer success roles, preferably in a B2B environment.
• Proven track record of managing relationships with large enterprise clients and achieving high levels of customer service and satisfaction and achieving business targets and outcomes.

We offer a competitive compensation package ranging from $153,719 - $192,146.

Application Details

Please email your resume and cover letter to by 4pm on May 21, 2024. In the subject line of your email, please quote competition number: JV 81-24 EXT Chief Engagement Officer.

We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews. Please note: WCB is required to check all employment references before presenting an offer to the successful candidate .

Diverse & Inclusive Workplace

The WCB Nova Scotia is an equal opportunity employer, committed to an inclusive workplace culture and an accessible work environment where diversity thrives.

The WCB Nova Scotia is the province's provider of workplace injury insurance. Our people are safety champions with a caring, compassionate and can-do-attitude. At the WCB Nova Scotia, every employee is an important contributor to our organization's corporate goals. We strive to advance our inclusive workplace culture by weaving the social, cultural, visible, and invisible differences of our employees into our way of work. We also take inspiration from the diverse communities we serve across Nova Scotia.

We have adopted a foundational Inclusive Workplace Policy that strives to build upon our core values of safety, care and compassion. We stay in practice to increase our cultural competency and strengthen our relationships with community.

The WCB Nova Scotia is committed to an inclusive recruitment process and workplace that is accessible and accommodating to individuals with disabilities and other protected characteristics to support their full participation in the recruitment process and workplace.

Accommodation Request

WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner.

To request accommodation, please contact the Human Resource team by email at [email protected] . All information received will be kept confidential.

To learn more about WCB Nova Scotia, visit or connect with us on .