Client Concierge

Description

Job Description:Job Description Client Concierge The West Team | Keller Williams Integrity The Client Concierge plays an important role in ensuring that our clients receive an exceptional experience in partnering with The West Team to buy or sell real estate. The Client Concierge will work closely with sales agents and the operations manager to ensure all steps are executed efficiently and will update systems as needed to optimize our processes. The ideal candidate will be organized, communicative, and friendly and will have a willingness to help in any way possible. The West Team is a full service real estate team that aims to exceed their clients expectations by creating an exceptional experience when buying, selling or investing in real estate. The team is dedicated to having an amazing culture that focuses on our core values. Area of Business: Administration Client Relations Database management Reports to: Operations Manager Business Operations Manager Purpose of the position: The ultimate goal of the Client Concierge is to foster relationships for repeat and referral business by providing the client with an exceptional and hassle free experience. Clients of The West Team are both our Agents on our team (internal) and the clients we assist purchase or sell real estate (external). The Client Concierge will support both our internal and external clients through communication, coordination/scheduling, office administration, and database management. Client Concierge Responsibilities Onboard new clients and communicate regularly with throughout the transaction process Effectively nurture past clients in the database to gain repeat and referral business Ensure high level follow up with active sellers and buyers Communicate with event attendees, past clients and TWT sphere through thank you notes, calls, and various personal touches Assist all agents with printing materials, data entry, and listing coordination Support Operation Manager as needed for various events throughout the year General office support, as needed Client Concierge Requirements: 2+ years experience in an administrative environment 2+ years experience in customer service Excellent written and verbal skills, must be comfortable on the phone Experience with project management (preferred) Team player and desire to exceed expectations Able to start right away Attributes of Ideal Candidate: Friendly and warm Action oriented Organized Excellent communication Energetic and willing to help Takes initiative Excellent attention to detail Office Location: 2148 Carling Avenue, Ottawa, ON Remote/Office: In Office Employment Status/Type: Full-Time Employee Salary range: $55,000+ based on experience Please send your cover letter and resume to with the subject “Client Concierge Application” Job ID: 29257860
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The West Team