Customer Success Manager

Description We have an excellent opportunity for a motivated Customer Success Manager! If you are a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment, then we have the position for you. This role involves working in a high-volume environment, managing customer relationships, and helping maximize the customer experience to help drive loyalty and increase revenue. This role is a hybrid work model, located in Markham Ontario. Responsibilities

• Brainstorm and implement strategies to improve the customer experience
• Provide exceptional customer service in a fast-paced environment via phone and/or email correspondence
• Promote customer loyalty, retention, acquisition
• Train/coach customer-facing staff to improve customer service and loyalty
• Solve complicated problems and issues
• Develop, track, and analyze customer satisfaction metrics

Requirements

• Familiarity with call-tracking and being held accountable to KPIs
• Previous experience working both B2B and B2C is ideal to be successful in this role
• Post Secondary education is mandatory
• Excellent analytical, interpersonal and research skills
• Advanced business writing skills, including the use of email correspondence
• Prior customer service/call-center, Account Manager or similar experience preferably in a fast-paced & high-volume environment with a minimum of three years is an asset
• Advanced technical skills including knowledge and experience with customer relationship management software (CRM)

This role has an immediate start date. Candidates with the proper skill set should apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Questions? Call your local office at . All applicants applying for Canadian job openings must be authorized to work in Canada. 2024 Robert Half. By clicking “Apply Now,” you’re agreeing to