Director, Canadian Wealth Management Operations

Requisition ID: 200568 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director of Canadian Wealth Management Operations is responsible for all operational support required for Canadian Wealth Management businesses. They are responsible for defining operational strategies and managing to the strategy through the development, execution, and delivery of operational policies and procedures and technology-enabled, innovative solutions. The incumbent is responsible for developing and managing core relationships within the business lines, as well as developing and maintaining internal partner and external partner relationships to ensure there is an efficient flow of both communication and support amongst all the Banks partners.

Is this role right for you? In this role you will:

• Develop, execute, align, and maintain operational strategies for Canadian Wealth Management to deliver innovative short, medium, and long term solutions while managing a team that provides core day to day support and value to the business
• Lead a team of experts in the development of operational processes, particularly in defining the Scotia Wealth Management field operational experience and deliver operational solutions to key business-driving needs
• Align Scotia Wealth Management business processes and procedures with the business objectives while leveraging internal partners to improve the client/customer experience
• Direct strategic change to the support services offered to continuously improve the field experience and seek opportunities for growth and cost reduction by exploring operational efficiencies in the business and engaging multiple support areas to carry out business strategy
• Ensure efficient and cost-effective operations by developing and managing key relationships across Wealth Management and with service partners across the Scotiabank Group
• Work with internal partners to manage key external vendor relationships (Broadridge, CGI, PureFacts and Dataphile) to ensure cost effective delivery and to ensure service levels are met or exceeded
• Lead and motivate a multi-disciplinary team of operations specialists through development, integration, and alignment of regulatory policies to deliver innovative, results-focused solutions to support the businesses and head office business line staff and to deliver a consistent and high-quality end client experience
• Consistently ensure that proper reporting, regulatory and compliance issues are being managed and delivered within the required time frames and co-ordinate operational audit report findings
• Work with cross-functional teams to influence the support and delivery of these initiatives

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Demonstrated expertise in operations within the Wealth Management industry Regulatory bodies including CIRO, IFIC and Fundserv
• 7+ years of managerial experience in a front office and/or operational group/team with a Wealth organization
• Mutual Funds product knowledge is an asset
• University degree
• High level knowledge required of numerous and diverse front and back-office systems and processes
• Must be comfortable operating within a matrix management structure
• Strongly developed multi-tasking skills are essential
• Fast-paced, high stress industry with tight deadlines, potentially conflicting priorities, and a strong need for both strategic and tactical capabilities
• Proficient in Microsoft Office applications
• Flexibility for limited travel may be required

Location(s): Canada : Ontario : Toronto  Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.