Distribution Account Administrator

About the company

Centennial Food Solutions is a leading provider of customized quality centre-of-the-plate products in Western Canada. Our goal is simple: to connect our communities through great food and exceptional service. Our reputation as a dependable and flexible partner is why discerning restaurants, retailers, foodservice, and trading companies choose us time and time again. With branches across Western Canada and a vast network of business brands, we are uniquely positioned to bring value to our partners at every turn.

Position Title: Distribution Account Administrator

Location: Calgary, AB or Lower Mainland, BC

Job Type: Full Time Permanent

Position Summary:

The Distribution Account Administrator plays a crucial role in ensuring accurate order processing, efficient distribution, and exceptional customer service.

Key Responsibilities:

Distribution / Order Processing

• Review incoming orders for accuracy, ensuring they align with the master data, including price.
• Inform customers of unit prices, shipping dates, and any anticipated delays.
• Forward orders to the appropriate supplier for fulfilment.
• Prepare and process any required shipping documents.
• Generate and issue invoices for customers.
• Effectively resolve shipping issues or order discrepancies as they arise.
• Maintain open lines of communication with customers to address inquiries or concerns.
• Coordinate emergency orders, facilitating communication between customers and production plants.
• Arrange transportation for product delivery.
• Facilitate the onboarding process for new units and customers.
• Act as a point of contact for triaging customer concerns and complaints regarding our products.
• Update contracts and the system.

Other Duties to include but not limited to

• Assist with accounts receivable and accounts payable responsibilities.
• Inside Sales Administrative Duties.
• Manage and update price lists.
• Master reporting tools to analyse and report on relevant data.
• Request and negotiate freight rates with external carriers.
• Provide freight reports.
• Undertake additional administrative and inside sales support tasks as required.

Qualifications and Skills:

• Customer service experience an asset.
• Accounting background an asset.
• Strong attention to detail while multi-tasking.
• Strong email / business communication skills.
• Strong computer skills. Excel / SharePoint / One Note etc.
• Willingness to learn / embrace new technology.
• Good time management skills.
• Eager to learn and always looking for new challenges.

Benefits and Perks

• Comprehensive Health and Dental coverage for you and your family.
• Registered Retirement Savings Plan with company matching contributions.
• Subsidized Company Share Ownership plan.
• Employee Family Assistance Program (support for mental health, financial services, and legal needs).
• Employee pricing on thousands of high-quality foods.
• Career advancement opportunities and training across the company.
• Instant Pay: through pay streaming you can have instant access to earnings without having to wait for payday!
• Belonging to a team that is passionate about food and long-term success.

Please note:

• Candidates must be legally able to work in Canada at this time. Centennial Food Solutions regrets that it is unable to sponsor employment Visas.
• Please note that final candidates for this position may be required to undergo a confidential pre-employment background check which may include but not be limited to criminal, and/or credit testing.

Job Types: Full-time, Permanent

Salary: From $40,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• What are your salary expectations for this position?
• When would you be able to start?
• How would you rate your excel skills?

Education:

• Secondary School (preferred)

Experience:

• Accounting: 1 year (preferred)

Work Location: In person