Fraud Officer

Job Summary

Participates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

Job Description

What is the opportunity?

As a Fraud Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions.  You will investigate potentially fraudulent items drawn on RBC Business Deposit Accounts. You will work closely with Branch and Commercial Banking Partners, NFDG, CIS, and other Financial Institutions

The current shift to be staffed is Tuesday- Saturday, or Sunday- Thursday 3pm-11pm

* Please note: this is a Hybrid opportunity

What will you do?

-       Support RBC’s Client First strategy, provide quality service and risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels

-       Maintain a pro-active approach, mitigating fraudulent activity at source and where loss has occurred clearly focus on swift recovery of funds where possible

-       Ensure operational risk/loss is mitigated and negative client impact is kept to a minimum

-       Be accountable for quality and accuracy of day to day job responsibilities, tasks and activities

-       Ensure a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk

-       Provide consistent service within established benchmarks, contributing to achievement of business Service Level Agreements (SLA’s)

What do you need to succeed?

Must-have

-       English, at a professional verbal and written level

-       Proven ability to work in a detail oriented fast-paced environment

-       Ability to be proactive, while prioritizing and multitasking, with a commitment to delivering superior client experience

-       Proven interpersonal, communication and problem resolution skills

Nice-to-have

-       Fraud Knowledge

-       Call center experience

-       Bilingual in French and English, at a professional verbal and written level in both languages

-       Industry experience in financial services or knowledge of Business/Banking through formal education

-       Industry experience in financial services or knowledge of Business/Banking through formal education

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

-       Continued career advancement opportunities

-       Exposure to strong mentorship and leadership examples

-       A comprehensive Total Rewards Program including bonuses and flexible benefits

-       Ability to make a difference and lasting impact

-       Work in a dynamic, collaborative, and high-performing team

Job Skills

Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

Additional Job Details

Address:

YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-22

Application Deadline:

2024-05-06

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.