IT Administrator

We are hiring for an IT Administrator based out of our Vancouver office. This role is responsible for ensuring uptime, integrity, and security of Fast + Epp IT systems and software. This role plans, implements, and maintains the company IT infrastructure, including servers, systems, networks, and software - you would additionally play a key role in managing user access controls, data backups, and disaster recovery procedures to safeguard critical data and support business continuity efforts. The IT Administrator is responsible for proactive monitoring, troubleshooting, and optimizing IT resources to ensure a reliable and efficient IT environment. If you are looking for a new challenge and for a role with a lot of growth and opportunity, this would be an ideal opportunity!

At Fast + Epp, our core purpose is to advance structural design and propel architectural imagination. We strive to manifest this core purpose in the designs we produce, the community we have created in our company culture, and the professional development we provide for our staff and their careers. We’re looking for people who approach problems with a sense of curiosity and are not afraid to ask, “Is there a better way to do this?” We want people who will bring diverse experiences and viewpoints to our team, those who love to collaborate with others and understand they have something to learn from everyone they meet. We’re searching for individuals who are honest, reliable, and good listeners. If you work with us, we want you to stretch your limits while still ensuring you maintain healthy habits, relationships, and other interests. If this sounds like the career path for you, we encourage you to apply!

Day-to-Day Duties:

• Manage deployment, monitoring, maintenance, upgrade, and support of all IT systems, including servers, switches, firewalls, wireless access points, PCs, operating systems, and software applications
• Perform regular maintenance tasks to ensure reliable, secure and efficient operation of systems and networks
• Recommend, develop, plan, manage, implement, and fully document information security projects and processes
• Monitor systems and networks for alerts, taking action to resolve and/or escalate
• Deploy, configure and manage software via Microsoft InTune
• Implement, upgrade and decommission infrastructure components
• Manage and complete technical projects
• Manage help desk and work on complex tickets
• Provide guidance and technical expertise to team members
• Work with vendors to resolve escalated and high-priority support issues
• Coordinate technical support visits across all offices
• Ensure proper technical documentation is in-place and up to date
• Participate in the employee onboarding process by setting up new users and ensuring they have appropriate access to the needed hardware and software and facilitating an IT orientation session with new employees. Managing the IT components of employee offboarding
• Manage technical vendor relationship and vendor escalations
• Hardware and software asset management
• Evaluate and recommend hardware and software purchases
• Assist Director of Operations with setting and managing the IT budget; and leading the annual computer refresh program
• Work with all departments to understand their technology and software needs and expectations.
• Design and maintain software roadmap

What you bring to the table:

• 3+ years experience as an IT Administrator, IT Coordinator, Systems Administrator or similar role
• Technology degree or diploma or equivalent experience
• Experience supporting Microsoft environments including Active Directory, O365, Azure (Intune deployments), Teams and Exchange. SharePoint experience is an asset.
• Solid understanding of infrastructure architecture, networking, virtualization, identity, security and storage
• Experience with backup management, upgrading systems and applications, patch management, performance tuning, monitoring, alerting and disaster recovery.
• Good understanding of network components switches, routers, firewalls, VPN tunnels and configuration of end user devices and wireless access points.
• Exceptional communication skills with ability to transform technical concepts and processes into clear, concise, straightforward language for non-technical people
• Capacity for regular multitasking with the ability to set priorities effectively
• Ability to maintain composure during high volume situation
• Experience assessing technology needs and making technology recommendations

Why work for Fast + Epp?

At Fast + Epp, we strive to be more than a stereotypical engineering company. We are also a collection of musicians, volunteers, amateur athletes, artists, parents and community members. We build our workplace culture through frequent socials, in-house soccer and softball teams, relay triathlon teams, weekly group hiking nights, and informal pub nights, to name a few. Our work days are flexible and fit with our lives outside of the office. As we continue to grow, we are committed to preserving our “design studio” atmosphere by encouraging our staff to be creative and forward thinking in all that they do.

• Work for an industry leader and contribute to exciting and challenging projects
• We want everyone at Fast + Epp to grow as professionals – whether you’re an engineer, drafter, or part of our administrative team. We are continually looking for ways to mentor you inside our company and to support continued learning outside the office, including courses, conferences, exam preparation, and membership in professional organizations. We realize one size does not fit all. At Fast + Epp, you’re encouraged to envision a professional development plan that fits your role and career goals – we will do our best to support you in reaching the next milestone. We invest in your professional development, with offered tuition support/assistance
• Flexible working hours with the ability to utilize “Flex Time” for additional paid time off
• Hybrid working environment
• Annual company profitability and discretionary bonuses
• Senior level bonus plan
• Office closure between Christmas + New Year’s Day
• Positive and collegial team and working atmosphere with fun social events!
• Extended Health & Dental Plan, Health Spending Account, and RRSP Matching
• Transit subsidy