The information technology team is at the heart of Creaform's business and digital transformation and must increase its expertise and talents.
That's why we need you!
Does listening to needs, innovating solutions, thinking outside the box while ensuring adequate response to the various daily support requests speak to you?
The technology team is stable, senior and autonomous. With your expertise, team vision and positive commitment to problem/opportunity solving, you will be a key player.
Guy, your future manager, has many years of experience and is actively involved in his success. He is looking for someone who actively wants to be an asset to this fully engaged and motivated team.
Participate in solving complex application problems.
Actively manage priorities, by team resource, for various requests
Analyze support or enhancement requests, ensure that information is complete and clear, assess the degree of urgency, prioritize and categorize them
Resolve some complex support or improvement calls by accompanying the user
Be an expert leader in advanced Microsoft solutions, such as Power platform.
Follow the escalation process to other departments according to established rules
Maintain the knowledge base of problem resolution (Q&A)
Proactive leader in IT security hygiene elements
Be the point person for computer imaging processes
Coordinate the replacement of technology equipment.
Participate in special projects and digital transformation
Coordination of co-workers' workloads in relation to various requests from our internal customers, managing emergencies, priorities and transparent communication.
Custodian of technology inventories, together with the team, for hardware, software and others.
Be a pivotal player in the digital transformation with O365 Office tools, such as Team, PowerApps, Power Automate, Sharepoint, PowerBI and others
Excellent onboarding
Training...lots of training, access to LinkedIn Learning for example!
A mentor
Coaching
SMART goals
Feedbacks
And most importantly: passion!
Problem solving and process improvement skills
Collaboration oriented
Very good technical knowledge of various Microsoft tools
Experience in structure/process management
Interest in conducting technical training
Bilingual (French and English)
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.