Membership Services Representative

Company : Ymca Of Southwestern Ontario

Job Type : Full Time

Woodstock, On

Number of Applicants

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Job Description - Membership Services Representative

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Membership Services Rep WDY

808 Dundas St, Woodstock, ON N4S 1G4, Canada Req #151 Thursday, April 11, 2024 Why the Y? The YMCA of Southwestern Ontario is committed to the development of healthy communities. Our locations, programs and services are designed to help our members and participants grow in spirit, mind and body and are open to people of all backgrounds, beliefs, and abilities At the YMCA

you will feel connected to community, when your work positively influences the lives of others in so many ways
you will meet new people, while working at one of the most respected human services organizations in the world
you will expand your knowledge base, where you can flourish in a values-based environment
you will have career development opportunities where you build a better future for yourself and others
you will experience a rewarding job by helping support the building of healthy communities

The YMCA of Southwestern Ontario is a multi service, non-profit values-based charity that serves Windsor-Essex, Sarnia-Lambton, Chatham-Kent, London, Middlesex-Elgin, Huron-Perth, and Oxford counties Our services include: Childcare Services, school age programs, camp programs, health and fitness branches, community programs and newcomer services across the region. Our commitment includes a special focus on the region’s children and youth. From the kids in our camps and those participating in soccer and swimming lessons, to youth who are new to our communities from around the world, the Y is committed to helping our next generation to grow and thrive, as healthy individuals and passionate future leaders "Y” not join the thousands of members, employees and volunteers in the region to share our vision of a healthy community? As we continue to grow, we have a need for the following position: Position: Membership Service Representative & Child & Youth Staff Start Date: ASAP Qualifications & Experience:

Minimum of 2 years customer service experience (preferred)
Current First Aid and CPR
Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations
Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace
Strong communication and relationship-building skills
PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of employment for all staff and volunteers
It is a YMCA of Southwestern Ontario requirement that all employees and volunteers be fully vaccinated against COVID-19. Exemptions will be granted upon receipt of acceptable proof of a permissible Human Rights Code ground. This requirement has been suspended effective June 30, 2022. It may be reinstated in future should the state of public health in our communities require it.

Compensation/Benefits:

A YMCA personal membership at our health and fitness branches
A discount on our Childcare and Camp programs
Vacation entitlement in accordance with the employment standards regulations
May be entitled to up to 12 paid personal days – applicable with position and contract length
Benefits package – applicable with position and contract length

Schedule:

Schedule opportunity will be as needed on a part time rotation, with availability Monday-Thursday 8:00 am-8:00pm, Friday 8:00 am-5:00pm & Saturday 8am-12pm

Daytime shifts available is preferred but not required. Typical daytime shifts are between the hours of 9am-4pm

Responsibilities:

YMCA of Southwestern Ontario policy and procedures
Act as a YMCA ambassador, demonstrating YMCA core values in your daily work
Serve each member, guest, staff and volunteer with courteous service whether in person or via phone
Strive to stay informed and up to date on all YMCA programs and events

Facilitate programs for children aged 3 month to 8 years old
Provide solutions to member concerns and report any issues to Centre Manager
Conduct and track tours for guests and potential members
Responsible for the security of the building and members/guests by requiring members to present their cards for scanning and for visitors to sign visitors log and present photo ID
Data entry utilizing AVOCADO Software
Conducts personal financial assistance interviews exercising sound judgment and confidentiality
Administrative responsibilities and support to the Membership Coordinator in ensuring the membership processes are followed to standard; front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
Register members and guests for memberships, programs and booking wellness appointments
Share personal Y experience with all
Share Y Mission stories

We thank all applicants for their interest; however only those selected for an interview will be contacted The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.