Operations Coordinator

Department: Warehouse
Office Location: Mississauga, ON

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 85 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

As an Operations Coordinator, you will play a pivotal role in supporting the operational activities, facilities management, office security, and providing assistance to the Senior Operations Manager. You will assist in coordinating various tasks, coordination and communication of operational activities including KPI reporting, overseeing facilities-related functions, implementing office security measures, and supporting the Senior Operations Manager in daily operations. This role requires strong organizational skills, attention to detail, self-initiative, and the ability to collaborate effectively with cross-functional teams.

DUTIES & RESPONSIBILITIES

Operational Ticket Support:

• Monitor and manage the operations ticket system ensuring timely resolution of issues.
• Assign tickets to the appropriate team members and follow-up on progress.
• Provide support and troubleshooting assistance to staff encountering operational issues.
• Analyze data to identify trends for operational processes improvement initiatives.
  
  

Facilities Management:

• Oversee facilities maintenance, including managing vendor relationships, scheduling repairs, janitorial maintenance, coordinating office supplies and equipment
• Ensure compliance with health and safety regulations, participating in JHSC regular inspections, addressing any issues promptly, and recommending safety protocols.
• Coordinate facilities-related projects ensuring minimal disruption to operations.
  
  

Office Security:

• Implement and maintain office security measures, including access control systems, CCTV surveillance, and visitor management protocols.
• Conduct regular security assessments and audits to identify potential vulnerabilities and recommend corrective actions.
• Collaborate with security personnel or external security providers to address security incidents, emergencies, and risk mitigation strategies.
• Develop and update office security policies, procedures, and training materials for employees.

Data Management and KPI Reporting:

• Maintain and update databases, spreadsheets, and reports pertaining to operational metrics, facilities maintenance, office security, managerial tasks, and incident management.
• Prepare regular KPI reports for management to support decision-making regarding operational process improvements.

Assistance to Operations Manager:

• Provide administrative support and coordination to the Operations Manager for routine tasks and team activities.
• Assist in creating and maintaining operational documentation, policies, procedures, facilities-related protocols, and office security guidelines.
• Schedule and organize meetings, functional activities, workshops, and training sessions related to operations and facilities management.

Requirements

Essential:

• High-school degree or equivalent with 3+ years relevant experience.
• If candidate has a college degree in business, 1-3 years' relevant experience is acceptable.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and data management tools.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities, with a collaborative and proactive approach.
• Detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity, and innovation.

Desirable:

• College degree or equivalent.
• Previous experience in an operations coordination role with responsibilities in facilities management, office security, managerial support, and operational assistance is desirable.
• Knowledge of facilities management best practices, health and safety regulations, security protocols, and risk management strategies is a plus.

Benefits

WORK ENVIRONMENT

• Fast-paced environment in a dynamic competitive industry
• Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
• Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
  
  

Canadian founded and owned , John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.

WHAT’S IN IT FOR YOU?

• Competitive remuneration including base salary + incentive
• Competitive vacation
• Paid personal day program
• Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
• Company Group RRSP with employer matching
• Annual health & wellness subsidy
  
  

FUN FACTS

• The average employee tenure is 9 years
• We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
• We regularly host social events and gatherings to foster togetherness and fun
  
  

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.