Operations Manager

POSITION SUMMARY   The Manager, Parking Operations and Maintenance, as a senior member of the Operations department management team, supports and collaborates with the Director, to lead and motivate their team in the consistent delivery of high-quality day-to-day performance in all TPA- operated parking garages and lots. This role assumes functional oversight of custodial maintenance and ambassadorial services of TPA Off-Street operations. RESPONSIBILITIES Facilities and Custodial Maintenance Management

• Assists in the development and performance of the custodial maintenance executional framework to ensure facilities are clean and maintained at industry leading standards.
• Monitors the cleanliness and maintenance of facilities using a structured periodic audit program and arranges maintenance and repair needs for all TPA facilities in collaboration with the Facilities Maintenance team.
• Manages and maintains accountability for the efficient and effective use of all materials, vehicles, equipment, tools, and supplies required for custodial maintenance activities.
• Identifies areas for continuous improvements in work processes, policies, standard operating procedures, equipment, work methods and communication.

• Provides business relationship oversight for off-street operations contracts and oversees associated inspection requirements of work performed by contractors.

Garage Ambassadorial Program Management

• Manages the delivery of face-to-face customer service through the effective deployment of Ambassadorial staff at specific TPA garages .
• Creates customer service standards for the Ambassadorial program, ensuring they are maintained through effective supervision of Ambassadorial staff by the supervisory team.
• Supports safety and security at TPA garages and lots by conducting regular analysis of garage security needs in collaboration with internal and external security partners.

Leadership and Employee/Labour Relations

• Oversees the day-to-day delivery of custodial maintenance, ambassadorial programs, supervision and staffing of the TPA’s Off-Street Operation through effective leadership, coaching .
• Ensures effective teamwork, a high level of work quality and group and individual performance of the Off-Street team; encourages innovative and critical thinking.
• Plans, coordinates and directs activities and schedules of supervisors and staff involved in the delivery of custodial maintenance, in accordance with the Collective Agreement.
• Works closely with HR to effectively manage hiring, performance management, progressive discipline, grievance procedures, training and development and retention.
• Monitors the attendance, appearance and conduct of supervisors and staff, and ensures their adherence to operating policies, procedures, and standards.
• Ensures compliance with applicable laws including Occupational Health and Safety and Regulation for Industrial Establishment, WHMIS Regulation, Employment Standards Act, Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code.
• Participates in the Joint Health & Safety Committee; provides leadership in developing, communicating, and implementing health and safety requirements and initiatives.
• Manages unionized teams effectively in compliance with the Collective Agreement and engages with union representation as needed to resolve labor issues.

Budgetary Responsibilities

• Assists in the preparation of annual operating budget for off-street operations with emphasis on labor management and capital expenses; m anages operating expenses.
• Supports the procurement of operating equipment as it relates to the annual Capital.

Stakeholder Relations and Community Liaison

• Responds to citizen inquiries and liaises with local business community and other TPA stakeholders on TPA off-street operations projects that affect the community.

QUALIFICATIONS:

• Certification or equivalent experience in Custodial Maintenance, Facilities Management or Project Management.
• A degree or diploma in Business or Operations Management is considered an asset.
• Minimum 5 years’ experience in facilities operations and/or parking management; minimum 3 years in a supervisory role, preferably in a unionized environment.
• Direct experience in custodial maintenance is considered an asset.
• Experience in staffing and resource allocation.
• Strong working knowledge of Occupation Health and Safety Act, WHMIS, Employment Standards Act, Human Rights Code and AODA.
• Experience with coaching, interviewing and performance management.
• Proficiency with MS Office.
• Experience with budgets, procurement and contract management.
• Conflict resolution, problem solving and negotiation skills. Sound judgement, prioritization, and decision-making skills.
• Excellent interpersonal skills with the ability to establish and maintain good working relationships, demonstrated ability to work as an effective team member.
• Valid G driver’s license with access to a vehicle for frequent travel to TPA facilities.
• Internal candidates: No new or reclassified employee with less than one (1) year’s continuous on the job service may apply.

*** Please note, the official title of this position is Manager, Parking Operations and Maintenance.