Operations Manager

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, KraftHeinz, McDonald's, Novartis, Samsung, Visa and more.

Within Canada, Starcom is a part of Publicis Media within Publicis Groupe, one of the world’s leading communications groups. Our team spans across our Windsor, Toronto and Montreal offices. We truly love the world of Media and Advertising. We see the planning and buying process as art. However, it is an art that is always best when backed by the science of empirical data.

You will be joining a well recognised agency with credentials:

• Great Places to Work certified two years in a row
• Only communications company to be ranked in LinkedIn’s Top 25 Great Places to Work
• 2022 Media Agency of the Year
• 2023 Media Agency of the Year finalist

Job Description

As Operations Manager, you will manage client and team-specific operational projects and initiatives across every practice area within the agency, including Strategy/Planning, Media Investment, Search, Finance, and SLA compliance. This role is responsible for providing centralized operational leadership and will collaborate across all account stakeholder groups to ensure all key milestones are being met.

This function and report into the Operations Lead at Publicis Concierge, our Power of One (Po1) Model Servicing our Four Seasons client. In addition, the Operations Manager will bring tactical and detail-oriented work streams together to find smarter, faster ways of working.

Responsibilities
Operations

• Understand client business needs and execute projects to drive operational excellence
• Oversee and manage day-to-day operations, projects, and initiatives within the organization
• Develop and implement operational policies and procedures to optimize efficiency
• Monitor and analyze operational performance metrics to identify areas for improvement
• Collaborate with cross-functional teams to ensure seamless operations
• Ensure compliance with regulatory requirements and company standards
• Identify and implement cost-saving initiatives without compromising quality of the agency product or SLAs
• Continuously assess and improve operational processes to enhance overall productivity
• Prepare regular reports and presentations on operational performance for senior management
• Prepare and present client/internal communications materials in support of onboarding and training

Governance

• Establish and enforce standard operational policies and procedures (SOPs)
• Monitor compliance with regulatory requirements and company standards
• Develop and maintain key performance indicators (KPIs) for operational performance
• Ensure adherence to service level agreements (SLAs) with clients and internal stakeholders
• Oversee the preparation and delivery of client reports and presentations
• Facilitate communication and alignment across multiple departments/teams on operational matters
• Provide quality assurance (QA) support across all projects to ensure operational excellence

Administration

• Organize and facilitate project meetings, all-hands sessions, and training sessions
• Administer surveys and gather feedback to improve team culture and operations
• Support the Operations Lead in various administrative tasks and projects
• Document meeting action items, creation of tasks, and assign responsibilities
• Assist in the preparation of presentations and reports for senior management
• Administer surveys to capture feedback on improving ways of working
• Participate in and/or lead meetings as directed by the Operations Lead
  

Professional Skills

• Strong business acumen with the ability to analyze problems and propose effective solutions
• Exceptional multi-tasking skills to manage concurrent projects and priorities simultaneously
• Possesses a high level of organization, attention to detail, and expertise in time management
• Team-oriented mindset with a collaborative approach to problem-solving
• Inquisitive nature and willingness to challenge existing processes for continuous improvement
• Exceptional organizational skills and attention to detail in managing operations
• Proficient communication skills to convey complex ideas clearly and concisely
• Ability to engage, lead, and influence stakeholders at various levels within the organization
• Can quickly learn, adopt, and teach new platforms and technologies independently

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• 6+ years experience leading Digital Marketing projects with successful track-record of delivery
• Strong proficiency in project and production management methodologies and tools
• Perpetual learner with excellent analytical, problem-solving, and time management skills
• Experience in implementing process improvements and optimizing operational efficiency
• Advanced communication and interpersonal skills to engage with stakeholders at all levels
• Ability to start and manage and projects, end-to-end
• Eagle eye for QA including proofreading, branding, and formatting of marketing materials
• Highly efficient in Microsoft Office suite including – SharePoint, Outlook, Teams, Excel
• Previous experience with Project/Task Management Platforms – Asana, Teamwork, Monday.com
• Previous experience in marketing or media agency background considered a significant plus
  

Additional Information

Starcom is an equal opportunity employer with a strong commitment to diversity and inclusion. We create and nurture a vibrant work environment that celebrates, values and leverages all aspects of diversity and inclusiveness, attracts world-class talent and serves as the industry benchmark for best practices. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests. We thank all candidates for their interest in Starcom, however, only those candidates selected for an interview will be contacted.