Cloud Engineer (Operations)

Company : Healthcare Of Ontario Pension Plan (Hoopp)

Job Type : Full Time

Remote / Work from Home

Number of Applicants

:

000+

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Job Description - Cloud Engineer (Operations)

Cloud Engineer (Operations) Location Hybrid remote in Toronto, ON : Why you'll love working here:

high-performance, people-focused culture
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
optional post-retirement health and dental benefits subsidized at 50%
yoga classes, meditation workshops, nutritional consultations, and wellness seminars
access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees
the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Innovative, motivated and a quick thinker
Smart, humble and hungry to drive results in a team environment
Lifelong learner who sees opportunity in every challenge
Accepts feedback as a gift, and can provide effective feedback to teammates
Strong self-awareness and high emotional intelligence, making you a trusted and valued contributor and partner
Collaborative and a strong team player, adept at building relationships
Able to thrive under pressure and pivot easily to adapt to change, based on business needs
Passionate about “moving the needle,” being a change agent and an influencer of growth
Satisfied in seeing your team's ideas and dreams become reality to support the business's objectives and mission of delivering the pension promise to our members

We are a valued part of the IT division that is foundational to HOOPP's daily operations.
We ensure the organization leverages the most effective cloud-based technology and software to allow cross-team collaboration while working in the office or remotely.
We are responsible for supporting HOOPP's divisions with strategic, configurable, and innovative solutions to solve business issues and enhance operational efficiencies.
We are a hybrid work force, with our teams working remotely and onsite. We offer a hybrid flexible work model that embraces remote work in Ontario for eligible roles.
Our efficiency, focus and hard work is complemented with a social and enthusiastic attitude.
We are a diverse group of people and that is one of our greatest strengths. We are animal lovers, golfers, mountain bikers, hikers, amateur chefs and foodies, parents and game board enthusiasts. We are collegial and enjoy each other's company. We push each other to be our best selves and we can't wait to expand our work family.

Help us deliver on our pension promise - You'll be helping take care of 400,000 Ontario healthcare workers, who take care of us every day. At HOOPP, we have one goal and that is to provide our members with a secure retirement income for life.
Be part of a high-performance culture that reflects our core values and celebrates diversity and inclusion - Our core values: professional, accountable, compassionate, collaborative and trustworthy, unite our employees and drive how we approach our work. We embrace equity and diversity and foster an inclusive environment so all our employees can thrive.
Fun! Work hard and play hard. Our teams are passionate about what they do and the impact they're making - and we work hard for it. We also know how to let loose and have fun!
Robust benefits package for your overall well-being - You will have access to our world-class defined benefit pension, 100% company-paid extended health and dental benefits, annual wellness program for reimbursement of health and wellness related expenses, and virtual fitness, yoga and meditation classes.

Actively participate in agile scrum practices, such as daily standups, backlog refinement, planning and sprint retrospectives
Work closely with stakeholders to gather the business and technical requirements needed to design and implement cost-effective solutions.
Work on daily operations, incidents, and requests as per the processes in HOOPP's environment.
Work on Initiatives (projects) in focusing on technical delivery and operational excellence
Adhere to change management & incident management and other defined standards
Support the resolution of complex production issues spanning multiple systems and technologies
Develop and maintain service metrics dashboards for all systems and dependent components
Help support and sustain technology and process continuous improvements
Regularly write and maintain internal knowledge base articles and participate in issue and team retrospectives
Remain current on new features and developments in the enterprise space
Collaborate with vendor(s) and support the scheduling of upgrades & patches
Work with our Managed Services Provider(s) to provide uptime, product currency, and ensure we meet Service Level Objectives
Participate on the on-call and weekend rotation for afterhours support and incident management
Improve system uptime and resiliency based on reported system performance data.
Identify repetitive tasks and build tools / processes for automation
Contribute to design sessions, and support the community of subject matter experts
Develop standards, patterns, and practices to improve services and platforms
Demonstrate innovations, and support knowledge-sharing across other IT Agile teams
Support the maturity of HOOPP's roadmaps, standards and practices, in collaboration with the Product Owner, architect(s), and Portfolio Lead
Continuously improve the triage and escalation process for system availability
Bring a security mindset to ensure HOOPP is protected and risks mitigated
Provide guidance and knowledge to team members, and promote efficiency, productivity
Create a safe, supportive, and participatory environment that produces ongoing mutual respect.

Active Directory, Azure AD
Microsoft Cloud: IaaS, PaaS
Infrastructure as a Code: Ansible, Terraform
Hyperconverged infrastructure for on premise storage and compute
PowerShell, Python, Power Platforms, ServiceNow
DevOps Pipelines
Multi-vendor networking and security stack with security as its core focus: Cisco Routing and Switching, DNA Center, Wi-Fi, Palo Alto Firewall, Dark trace, F5, SD-WAN
Cloud Networking: Azure Networking; AWS Networking; WAN Technologies, Express Route, Direct Connect, Azure Virtual WAN, VPN's.

IT professional who is self-motivated, with deep analytic and problem-solving skills
Diploma or Degree in Computer Science or equivalent combination of education and experience.
Minimum 3 + years of operations and project experience in progressively more senior roles including:
- IT Infrastructure
- Network
- Cloud (IaaS, PaaS)
- Security Operations
- Identity & Access Management
Proficiency and working knowledge in multiple areas listed in our technology stack
Experience working with IT operational processes (e.g. access, incident & change management, logging, monitoring and security
Knowledge of Agile practices such as Scrum or Kanban, MVP, etc.
Knowledge of DevOps engineering
Knowledge of cyber security and how to secure HOOPP systems
Knowledge and experience with CI/CD and IT automation tools and practices (e.g. Azure DevOPs)
Proficiency with cloud platforms such as Azure
Understand the benefits of automation, experienced with automating repetitive work
Hold relevant industry certifications (including, but not limited to)
- Azure / AWS Certified (Networking / Security Specialization)
- Cisco CCNA, CCNP, ISE
- PCNSA, CISSP, CCSP
- F5, Palo Alto
- Nutanix & VMware