Helpdesk Administrator Toronto Based

Medison is a global pharma company with a mission of accelerating access to lifesaving therapies for patients suffering from rare and severe diseases regardless of where they live.

We are a rapidly growing company operating in 4 continents and over 24 countries. We believe in adaptability and agility working in an everchanging environment to forward our mission led by our values of We Care We Grow as One and We are always ahead for the benefit of our patients and team members.

We are looking for likeminded people to be part of our mission and invite you to join our team!

This position is a hybrid role with 3 days per week based in Downtown Toronto.

The Help Desk Administrators responsibilities include answering a wide range of technical IT issues managing a high level of permissions for the organizations platforms such as Office 365 and others. The Help Desk Administrator reports to the Help Desk manager in Medison s Israeli HQ. Other responsibilities include:

• Offering tech solutions to end users in all IT aspects (i.e. Windows 10/11 Operating system antivirus printers security systems etc.)
• Providing daytoday support and response to service incidents
• Diagnosing and resolving IT technical issues involving internet connectivity
• Providing support for the entire company (both locally and remotely)

Requirements :

Position requirements (all are compulsory):

• 14 years of experience as a PC Technician or IT HelpDesk
• Extensive knowledge of Win10/11 system
• Extensive knowledge of Office365 platforms including troubleshooting
• Serviceoriented approach
• Professional proficiency in both English and Spanish at a very high level is mandatory for this position

Remote Work :

Yes

Employment Type :

Fulltime