IT Operations Analyst

Responsibilities

• Participates in daily operational support and service delivery of IT infrastructure by monitoring and responding to incidents and changes via the internal ticketing system.
• Administers user accounts, permissions, access rights, and storage assignments according to best practices for privacy, security, and regulatory compliance.
• Participates in the management and deployment of servers, printers, networking equipment, supports workstation imaging and automation, IP telephony, and backup systems.
• Maintains inventory of installed software, hardware, and components in the IT Asset Management system.
• Acts as a liaison between staff and the IT department to resolve issues and ensure proper documentation, resolution, and closure of tickets.
• Creates and maintains all relevant documentation.
• Promotes and champions best practices, security policies, and procedures.
• Performs other duties as assigned.

Competencies

• CCNA, CCNP, ITIL, MCP certification(s) considered an asset.
• 3+ Years of experience with Cisco Routing and Switching: Administration of Cisco L3 switches, Wireless Controllers, Cisco ISE.
• 3+ years of experience with administration of Windows Server operating systems, Group Policy & Active Directory administration.
• 3+ years of experience with Virtualization: Administration of VMware vSphere, HyperV.
• 3+ years of experience with SCCM administration: Creation of packages/applications, O/S Task Sequences, Baselines, PowerShell scripting, Reporting.
• 5+ years of working technical knowledge of Networking, Operating Systems, Dell PC Hardware, Cisco IP Phones, and current systems.

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid or remote work opportunities for select roles*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Mauricio Sanchez.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

Location

Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

Contact

Mauricio Sanchez