Senior Applications Engineer

Senior Applications Engineer -Application Administrator - I/O -(29482)

Description

Find Your Spot at Humber

Humber’s digital campus is about our relationship with technology, specifically how it improves our experiences, creates efficiencies in our lives and fosters connection and community with one another and across the college. To deliver on our digital campus we have started with the launch of The Digital Campus of Tomorrow, 2023 – 2026. An essential priority of this plan is enhancing the student experience; we will simplify and personalize the experience for prospects, applicants, students, learners, and alumni as they explore what Humber has to offer and access services. Our digital campus is being created following our guiding principles:

• People First – We meet the needs of our community by offering digital services that deliver greater personalization, simplicity, connection, and ease of use.
• Equity and Inclusion – We create digital services that are accessible and inclusive.
• Digital Ethics and Privacy – We promote ethical data and technology use, are open and transparent on how data is used, and respect privacy commitments.
• Safe and Secure – We serve to protect the Humber community from emerging cyber threats.

To deliver on our digital campus of tomorrow, we are moving forward with a Digital Student Experience (DSX) initiative to deliver on three of our Student Experience actions: Enterprise Web Strategy, Enrolment and Admissions Rethinking, and Digital Identity.

Job Details

Position Title: Senior Applications Engineer – Digital Experience Platform Administrator 

Status: I/O - 18 Months (Dec 2025)

Hours: 40 hours per week

Faculty/Department : Enterprise Web Strategy, Enrolment and Admissions Rethinking, and Digital Identity.  

Campus/Location: North Campus; Hybrid

Payband/Hourly Rate: Payband L / $48.19 - $55.84

What you will do:

With a view of the “big picture,” Senior Applications Engineer – Digital Experience Platform Administrator oversees the effective management, maintenance, organization, and utilization of the solutions across the Humber community. 

The Senior Applications Engineer – Digital Experience Platform Administrator leads technical system maintenance, content management, system training and user support. 

Areas of focus include: (1) day-to-day operations of the solutions; (2) End user support and training; (3) defining and managing releases, upgrades, and security; (4) document, implement and ensure compliance with all IT policies; (5) ensure service delivery for internal and external parties within defined SLAs. 

In summary, this administrative role increases user adoption and operational efficiency through effective systems management and empowerment of users across the Humber community. 

Key responsibilities:  

Operations

• Implement, supervise, and carry out daily operational activities for incident troubleshooting. 
• Engage with internal and external resources (3rd parties, vendors) for resolution of escalations within defined SLA. 
• Engage with vendors to prepare for maintenance windows and socialize impacts and plans with the platform users.
• Implement settings for personalization, user authentication and content management. 
• Manage and track incidents on Microsoft Azure DevOps.

D igital Experience Platform and Content Management System 

• Track engagement of user behavior, usage, and performance of the digital experience platform.
• Update content structure and  provide recommendations within the Content Management System (CMS). 
• Maintain version control of content and personalization, workflow management and integration into other systems.

D igital Asset Management 

• Oversee the process of  digital asset ingestion and organization.
• Define and manage metadata.
• Define and  optimize workflows for asset creation, ingestion, and publishing. 
• Monitor system usage, performance, active assets, and system health. 
• Adherence to copyright laws and asset usage rights.

• Fielding and resolution of platform user's support requests. 
• Tracking of user support issues using standard ITS tools and processes. 
• User access management.

User Adoption

• Defining and implementing user adoption measurement criteria. 
• Introduce proactive ways to educate users and motivate self-sufficiency within the platform. 
• Create engaging training materials including documentation, walk-throughs, and videos for engagement with end users. 
• Reviewing industry trends and making recommendations  regarding feature improvement of the platforms. 

Qualifications

Qualifications - External

What you bring to the role:

Education

• Three (3) year Degree, or equivalent, in a computer-related area and continued education in current Information Technology, Computer Science, Information Management Science, Business or related field. 

Experience

• Minimum 5 years experience in similar positions.
• K nowledge of Drupal content management systems and platforms.
• Any previous experience with the following is an asset and should be highlighted in your application: 
  • D igital transformation initiatives, programs, and complex implementation projects. (i.e., Content Management System, Digital Asset Management, Customer Data Platform, Marketing Automation, Artificial Intelligence)

Skills

• Hands-on experience in front-end templating
• Knowledge of HTML, CSS
• ITIL knowledge
• Excellent client-facing and communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Able to assess complex issues and  determine optimal solutions across technology domains
• P roven ability to establish priorities and manage multiple tasks simultaneously with accuracy, strong leadership, and attention to detail.
• P roven analytical and problem-solving skills with the ability to quickly learn new concepts/processes.
• Able to analyze data , generate meaningful insights, and provide analytics on usage and platform performance, that would drive actionable insights from the business and product owner.
• A ble to navigate the organization and influence through indirect leadership and relationships.

What’s In it for you? 

• An opportunity to have an impact with a post-secondary institution, poised to do great things
• A diverse, hard-working, committed team of people who care about each other
• Tools and technology that will allow you to succeed at your job
• Amazing perks
• Highly supportive work culture  

At Humber College we don’t just accept difference — we celebrate it!  Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber! 

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.  

Equity, Diversity and Inclusion

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion 

Hours Per Week : 40

Position Type : FT Support

Payband : L

Minimum Salary

Maximum Salary

Work Locations

North Campus

205 Humber College Blvd.

Etobicoke M9W 5L7

Job Family

Duration of Need : 18 months

Job Posting

Department : DXP