senior consultant, operations management

Overview

Languages

English

Education

• Master's degree

Experience

3 years to less than 5 years

Work setting

• General office
• Business services

Responsibilities

Tasks

• Analyze and provide advice on the managerial methods and organization of an establishment
• Develop quality management and quality assurance standards
• Conduct research to determine efficiency and effectiveness of managerial policies and programs
• Propose improvements to methods, systems and procedures
• Plan the re-organization of operations
• Supervise staff
• Provide customer service
• Train staff
• Oversee development of communication strategies
• Manage knowledge
• Coaching
• Offer mentoring
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Reconcile accounts
• Monitor financial control systems
• Ensure settlements are made according to company practices and procedures
• Control process start-up, shut-down and troubleshooting
• Process electronic transactions using computer equipment
• Document reporting needs, queries, logic, results and recommendations to other information systems professionals

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• Excel Visual Basic for Applications (VBA)
• Jira
• Microsoft Dynamics NAV
• Microsoft Visio
• MS Word
• MS Excel
• SharePoint
• MS Access
• MS PowerPoint
• MS Outlook
• MS Project
• Spreadsheet
• Microsoft Visual Studio
• Atlassian Confluence
• Figma
• MS Office
• HTML editing software

Industrial processes and biological studies

• Product development

Area of work experience

• Education or teaching
• Project coordination
• Research and development

Area of specialization

• Business management
• Process improvement
• Business methods analysis
• Management analysis
• Operations management
• Operational methods research
• Project management
• Business process management
• User experience design
• E-commerce
• Technical support

Additional information

Security and safety

• Criminal record check
• Driver's validity licence check
• Basic security clearance

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large workload

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Time management
• Integrity

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits