service writer

We are seeking a detail-oriented and customer-focused Service Writer to join our team. The Service Writer will be responsible for communicating with customers, documenting service requests, and coordinating with technicians to ensure timely and efficient service delivery.

• Interact with customers to understand their service needs and concerns
• Document service requests and create work orders
• Coordinate with technicians to schedule appointments and assign tasks
• Provide updates to customers on the status of their service requests
• Ensure accurate billing and invoicing for services rendered
• Maintain detailed records of service history and customer interactions

• High school diploma or equivalent
• Prior experience in customer service or automotive industry preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer systems and software

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