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WHO WE ARE
As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at
At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.
OUR VALUES
RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION
As we continue to grow our Technology team, we are seeking an experienced ServiceNow Administrator to join our IT team. If you have a passion for everything to do with ServiceNow and enjoy providing improvements and recommendations on existing processes and tools, we want to hear from you.
Reporting directly the Manager, Application Integration, you will be responsible for the design, development, build and customization of the ServiceNow application to ensure continuous operation and strategic enhancement of the platform. This role is dedicated to maintaining the platform’s robustness through proactive system administration, collaboration with operational teams for workflow optimization, and the development of technical solutions to support essential services.
You will play a critical role in defining and documenting the structure, connections, and relationships of systems to help support building out integrations or technical documentation. You will collaborate closely with cross-functional teams to understand business requirements and translate them into effective ServiceNow solutions. The ideal candidate will possess strong technical skills, a proactive mindset, and a passion for driving continuous improvement.
Key duties of this role include:
What you will bring:
** This role requires the ability to provide after-hours support as needed to maintain service excellence (paid).
What we offer:
Security Requirements:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is five [5] years.
To qualify for this process, a candidate may either be a Canadian Permanent Resident [PR] or Canadian Citizens. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.
Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.
JOB DETAILS:
We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email
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