Site Administrator

Site Administrator
Tridon Communications – Kitimat, BC

Wage Range $25 – $35/hr Full Time, On Site

We are growing! Tridon Communications is currently seeking a Site Administrator. This position is local, working directly on clients LNGC Site in Kitimat, BC. ***Relocation package may be provided.

About the job:

The Site Administrator will provide service related scheduling and support functions to the Site Manager, Project Managers, and other Managers as required. They will strive to provide the best professional, high-level customer service for our customers.

About You:

The ideal person will have 2 – 5 years experience in a customer service support role, have a certificate, diploma or equivalent experience in the related field. You must be proficient in computer programs such as Microsoft Office (Excel, Word, Outlook) and computer databases, Netsuite, have strong verbal communications and interpersonal skills, strong organization and time management skills and the ability to grasp new techniques and deal with rapid changing events.

Must Haves:

• Safety First Mindset
• Valid Alberta Full Class 5 Operator’s License or equivalent (recent 5-year Driver’s Abstract will be required upon hire as a condition of employment)
• If required, the ability to pass a pre-access drug and alcohol test and maintain the ability to pass subsequent pre-access testing for site access.
• Excellent written and verbal communication skills with the ability to work with clients and team members
• Customer service focus with excellent customer service skills

Responsibilities & Duties:

• Arrange travel and camp accommodations for personnel traveling to/from site as per the project schedule
• Resolves and addresses flight/camp discrepancies and/or grievances
• Responds to broad spectrum of travel issues by email, and telephone
• Informs employees and management of any travel discrepancies and ensures that all staff are aware of travel procedures
• Completes inventory control including, but not limited to, ordering parts, generating quotes and tracking parts including min/max requirements
• Assists in the development of customer service standards, policies and procedures for the organization
• Aids in the investigation and correction of service related errors
• Captures data and Labour Equipment Management (LEM) entry in addition to reconciliation of service orders
• Works with customers to gather information in order to provide quality and on-time service
• Works with Site Manager concerning services or billings rendered
• Assists in tracking and confirmation of field data for programming and installations, in addition to maintaining a service log and generating daily and weekly reports when required
• Communicates solutions, successes and opportunities to the management
• When required for more complex service related situations, interacts with customers and provides information in response to inquiries about products, accounts and services
• Takes service inquiry calls from customers or clients, and assists in scheduling the required services to the appropriate technician
• Works directly with all technicians on the execution of site work
• Coordinates customers’ service requirements with other appropriate departments as necessary to ensure effective customer service (i.e. sales, projects and engineering)
• Refers complaints of service, product failure, or errors to Site Manager for investigation
• Handles and resolves customer scheduling issues or complaints, and escalating to the Site Manager when required
• Participates in planning, staging, training and rollout of major projects as required
• Other duties as assigned

Why You Should Work For Us:

• Competitive Wages
• Company paid benefits
• Company 2.5% RRSP Matching
• Additional paid days off for Years of Service
• On the job training
• Manufacturer provided training
• Comprehensive relocation package
• Opportunity to advance and grow within a rapidly growing Company

Who We Are:

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, Mobility, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.

We are a:

• MOTOROLA Platinum Service Centre
• KENWOOD Authorized Dealer
• State of the Art CSA (Canadian Standards Association) Certified Repair Centre
• COR Certified Employer