Systems Administrator/Operations Support Specialist - Senior - Start Immediately

We are searching for a driven Systems Administrator/Operations Support Specialist - Senior to join our passionate team at Maarut Inc in Toronto, ON.
Growing your career as a Full Time Systems Administrator/Operations Support Specialist - Senior is a great opportunity to develop exceptional skills.
If you are strong in project management, creativity and have the right initiative for the job, then apply for the position of Systems Administrator/Operations Support Specialist - Senior at Maarut Inc today!

Scope:

• 24 X 7 on-site and remote support of all emergency 911 ambulance dispatching equipment
  
• Technical expertise and coordination of administration, monitoring, management, implementation and support of:
  
• Desktops and network and server environments
  
• Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, o phone, GIS and paging, within one or more assigned ACC’s
  
• Paramedic and Ambulance Communication Officer technical subject matter expertise in multiple technology related projects, including but not limited to, Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval
  
• Execute and support 911 dispatch centers emergency COOP activation plans
  

Deliverables:

• 24 X 7 on-site and remote support of all emergency 911 ambulance dispatching equipment in the province, in support of the ministry’s compliance and oversight of the Land Ambulance Act
  
• Coordinate administration, monitoring, management, implementation and support of desktops and server environments, Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACC’s
  
• Provide realistic work estimates to support project planning; capture business requirements and update business rules based on the requirements
  
• Provide technical Paramedic and Ambulance Communication Officer subject matter expertise for multiple technology related projects, including but not limited to Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval
  
• Provide technical advice to clients and leverage OPS I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency
  
• All roles procured are required to be cleared through the Contractor Security Clearance Process of the OPS.
  
• Security Clearance process, levels, roles etc. are subject to change without prior notice. Candidates may be required to undergo revised/new process (or levels) anytime prior or during the term of the contract
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experience in coordinating, monitoring, management, implementation and support of desktops, network environments, telephone systems and Radio technology
  
• Experience working in a 911 or dispatch environment (Ambulance, Fire, Police)
  
• Experience with business operational disciplines and processes
  
• Experience working in public safety delivering technology support.
  

Skills and Knowledge:

• A technical diploma or degree in electronics technology from a recognized technical institute/college with extensive knowledge and several years practical experience in applying theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering or an equivalent combination of education and practical experience.
  
• Good knowledge and experience of integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards.
  
• Ability to use basic Radio Frequency test equipment such as wattmeter, voltmeter, system monitor or analyzer.
  
• Personal computer technologies and operating systems.
  
• Local Area Network and various network topologies/configurations.
  
• Server operating system configurations and services and domain architectures such as: Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions.
  
• Personal computer security threats and solutions.
  
• Knowledge of government Information Technology Infrastructure Library (ITIL) incident, problem, asset and change management practices, project management and time management methodologies, and clients business processes and requirements to recommend technical solutions which promotes the Ministry IT strategies and goals while also meeting business needs/priorities of clients.
  
• CACC systems integration and interface requirements to support continued interoperability of all systems and services
  
• Understanding of emergency health services in Ontario including ambulance communications, operations and practices, associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.
  
• Current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs.
  
• Telecommunications installation, configuration, testing, and diagnostic procedures, tools and equipment (e.g. wattmeter, voltmeter, tone generator, GUI-based and DOS/Character based applications) and vehicle electrical systems relative to radio installations and problems to coordinate/perform installations, configurations, testing and maintenance as an on-site technical expert.
  

System Deployment Skills:

• Knowledge of systems analysis and design methods and techniques to develop system solutions and to manage servers and applications
  
• Demonstrated knowledge of testing and implementation methods and practices for testing and acceptance
  
• Experience in the application of theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering.
  
• Experience with Local Area Network and various network topologies/configurations
  
• Experience with systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.
  
• Ability to use basic Radio Frequency test equipment such as multi-meter, voltmeter, system monitor or analyzer
  

 

Technological Experience:

• Knowledge of server and network technologies, hardware and facilities requirements (data centers) along with IT security policies to identify and evaluate IT options for clients and to design, develop and implement technology solutions
  
• Experience with IP based telephony system such as Avaya and CTI (Computer Telephony Integration) solutions
  
• Experience with integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards
  
• Experience with VHF and UHF radio technologies
  
• Experience with public safety dispatch systems integration and interface requirements to support continued interoperability of all systems and services
  
• Understanding of emergency health services in Ontario including ambulance communications, operations and practices associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.
  
• knowledge of current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the public safety communications center environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned public safety communications center
  

 

Analytical Skills:

• Knowledge of project management methodology, analytical tools and processes, and tendering process to support projects and development of project plans.
  
• Analytical and problem-solving skills to assess business and technology requirements, evaluate the functionality of new software and hardware
  
• Experience in working on multiple projects at the same time
  
• Experience in working on multi-year projects
  

 

Communication:

• Oral and written communication and presentation skills to explain complex information, understand client technology requirements and prepare various technical and status reports, materials and business cases
  
• Interpersonal skills to explain technology solutions and recommendations
  
• Strong verbal and written communication skills
  
• Strong interpersonal and negotiation skills
  
• A demonstrated team player with a proven track record for meeting deadlines
  

Benefits

Experience and Skill Set Requirements: Must Haves: Experience in coordinating, monitoring, management, implementation and support of desktops, network environments, telephone systems and Radio technology Experience working in a 911 or dispatch environment (Ambulance, Fire, Police) Experience with business operational disciplines and processes Experience working in public safety delivering technology support. Skills and Knowledge: A technical diploma or degree in electronics technology from a recognized technical institute/college with extensive knowledge and several years practical experience in applying theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering or an equivalent combination of education and practical experience. Good knowledge and experience of integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards. Ability to use basic Radio Frequency test equipment such as wattmeter, voltmeter, system monitor or analyzer. Personal computer technologies and operating systems. Local Area Network and various network topologies/configurations. Server operating system configurations and services and domain architectures such as: Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions. Personal computer security threats and solutions. Knowledge of government Information Technology Infrastructure Library (ITIL) incident, problem, asset and change management practices, project management and time management methodologies, and clients' business processes and requirements to recommend technical solutions which promotes the Ministry IT strategies and goals while also meeting business needs/priorities of clients. CACC systems integration and interface requirements to support continued interoperability of all systems and services Understanding of emergency health services in Ontario including ambulance communications, operations and practices, associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework. Current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs. Telecommunications installation, configuration, testing, and diagnostic procedures, tools and equipment (e.g. wattmeter, voltmeter, tone generator, GUI-based and DOS/Character based applications) and vehicle electrical systems relative to radio installations and problems to coordinate/perform installations, configurations, testing and maintenance as an on-site technical expert. System Deployment Skills: Knowledge of systems analysis and design methods and techniques to develop system solutions and to manage servers and applications Demonstrated knowledge of testing and implementation methods and practices for testing and acceptance Experience in the application of theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering. Experience with Local Area Network and various network topologies/configurations Experience with systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services. Ability to use basic Radio Frequency test equipment such as multi-meter, voltmeter, system monitor or analyzer Technological Experience: Knowledge of server and network technologies, hardware and facilities requirements (data centers) along with IT security policies to identify and evaluate IT options for clients and to design, develop and implement technology solutions Experience with IP based telephony system such as Avaya and CTI (Computer Telephony Integration) solutions Experience with integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards Experience with VHF and UHF radio technologies Experience with public safety dispatch systems integration and interface requirements to support continued interoperability of all systems and services Understanding of emergency health services in Ontario including ambulance communications, operations and practices associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework. knowledge of current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the public safety communications center environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned public safety communications center Analytical Skills: Knowledge of project management methodology, analytical tools and processes, and tendering process to support projects and development of project plans. Analytical and problem-solving skills to assess business and technology requirements, evaluate the functionality of new software and hardware Experience in working on multiple projects at the same time Experience in working on multi-year projects Communication: Oral and written communication and presentation skills to explain complex information, understand client technology requirements and prepare various technical and status reports, materials and business cases Interpersonal skills to explain technology solutions and recommendations Strong verbal and written communication skills Strong interpersonal and negotiation skills A demonstrated team player with a proven track record for meeting deadlines

Benefits of working as a Systems Administrator/Operations Support Specialist - Senior in Toronto, ON:

● Excellent benefits
● Opportunities to grow
● Attractive package