Technical Analyst

Service New Brunswick
Pay Band 4/ Technical Analyst
Open Competition
Flexible Work Location

Service New Brunswick is seeking an individual to join the Infrastructure Operations Branch within the Technology Services Division as a Technical Analyst.

Within the Infrastructure Services branch, you will work as part of a team of professionals responsible for the continuous development, operation and support of the infrastructure for the Government of New Brunswick. You will be part of a team that will ensure that the appropriate technology is recommended, acquired, installed, configured and used to address business requirements and operational requirements in an efficient and effective manner.

Your responsibilities will include but are not limited to:

• Provide service to SNB clients and ensure processes and procedures are aligned to the SNB shared-services delivery model
• Provide operational support of the corporate infrastructure and maintain various systems with the primary focus on the government's line of business applications
• Provide system setup, installation, configuration and maintenance including but not limited to hardware, operating systems and applications
• Test and implement updates including but not limited to firmware, system patches and application upgrades
• Troubleshoot and resolve hardware, software, application and various IT equipment problems potentially engaging internal or external resources for solving complex problems
• Monitor overall performance of the IT environment and make recommendations for improvement
• Respond to incidents, requests for service and support, and potentially coordinate resolution with internal or external resources
• Act as a technical resource on various IT-related projects and initiatives
• Document and maintain current systems, processes, and procedures
• Ensure that ITIL methodologies including Change, Incident and Problem Management are an aspect of all infrastructure and system support

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science and a minimum of four (4) years of related experience. Subject to the response to this competition, an equivalent combination of training, education and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Familiar with enterprise Storage provisioning, management and support - Currently SNB is invested in Dell XTremIO, EMC Isilon, VPlex, EMC Unity, PowerScale and PowerStore
• Familiar with Enterprise Backup solutions and support - EMC Networker, Power Protect Data Management, EMC Data Domain, Data Protection Advisor
• Disaster Recovery Planning and Implementation
• Ability to analyze and interpret backup Upgrade Process, Release Notes, Security Advisories and Upgrade Guides.
• Experience with data center technologies, physical and virtual servers
• Performance and capacity management and monitoring
• Understanding of networking fundamentals such as routing, switching and firewalls.
• vSphere - Install, Configure, Manage, analysis and troubleshooting
• Ability to analyze and interpret VMware Information, Release Notes, Security Advisories and Upgrade Guides.
• Understanding of vRealize Suite (Vrops, VRO, VRA, Lifecycle Manager)
• Server requirement analysis recommendation and implementation skills.
• Hyperconverged Infrastructures ¿ Cisco Hyperflex
• Enterprise Servers - Cisco UCS Blades, Synergy Blades
• Fundamentals of Cisco Nexus, ACI, MDS
• Private and Public Cloud integration and administration. (AWS, Azure, Google etc)
• Enterprise Operating Systems - Microsoft Windows Server, Oracle Linux, Red Hat Linux, Debian, PhotonOS

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position requires flexibility in working hours, which includes evenings and weekends. The successful candidates will be required to be on call for after-hours support.

Candidates will be required to undergo a Criminal History Clearance prior to appointment and must be willing to obtain a security clearance.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment
• Initiative
• Integrity
• Results Orientation
• Client Service Orientation

TECHNICAL COMPETENCIES : The successful candidate will possess the following technical competencies:

• Specialized Subject Matter Expertise and Knowledge
• Planning & Organizing Skills
• Consulting Skills

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $55,640 - $77,818 annually - Pay Band 4 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal by using the " Apply Now " button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by June 19, 2024.
In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected] .
We thank all those who apply however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!