Contents Tech - Field

Company Overview

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood, or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

The Canstar Group of Companies

The Canstar Group of Companies is comprised of four subsidiary companies; Canstar, ABK, NorHaz and Universal. Canstar, founded in 1985, is a leading Western Canadian full-service restoration provider with 6 branches across the British Columbia Lower Mainland and Alberta. Canstar offers a complete range of building and contents restoration services, including repairing fire, water, and storm damage. ABK Restoration has been an integral part of the Okanagan insurance restoration community for over 20 years, particularly serving Kelowna, Kamloops, Penticton, and Summerland. Norhaz Solutions is a full-service hazardous materials removal company and operates out of all Canstar/ABK/Universal offices. From industrial and mining projects through to strata and residential claims, Norhaz removes hazardous materials of all kinds, in any size project. Universal operates out of four offices in Northern BC; Terrace, Smithers, Price George & Quesnel. With 19 years of local ownership, Universal combines in-depth local knowledge with the expertise and resources to deliver top-tier restoration and abatement services for claims of any scale. The Group proudly provides property restoration services to the insurance industry, stratas, schools, government, health care facilities, and more. With 14 offices, 150 vehicles, and over 350 restoration professionals, Canstar Group stands as the singular comprehensive solution for all restoration requirements within British Columbia and Alberta.

Position Overview

As a Contents Field Processing Technician, you will be making a difference in people’s lives by restoring their belongings after they have been damaged by a fire or flood. You will be restoring damaged property directly on site in peoples homes, or commercial buildings. This position is trusted to handle our customers’ possessions with care as they clean, deodorize, disinfect, protect, re-pack and store them until they can be taken back to their newly restored homes.

Duties and Responsibilities

Contents

• Identify which items are able to be restored and which ones are a loss
• Pack up items to be transported to the processing warehouse
• When the home or building is restored, return the items and put furniture back in place
• Be on site in a customers home to clean, disinfect, and restore contents
• Work with a motivated team in a safe and clean work environment
• Pack up contents with protection and care to avoid damage
• Follow procedures for cleaning structures and contents, and handling customers’ possessions
• Thoroughly clean smoke residue form contents and structures
• Provide post construction cleaning to prepare a house for occupancy
• Work with a motivated team to ensure a safe work environment

Health and Safety

• Ensure that self and others adhere to Canstar’s health and safety practices and procedures
• Ensure good housekeeping is kept to perform work safely and efficiently
• Understand safety policies and protocols
• Ensure that self and others on site are wearing all required PPE, when required

Who we are looking for:

A personable and well-organized individual with outstanding customer service skills is a match made in heaven for a the Contents Field Technician. Experience working in a fast-paced environment focused on internal and external customer service will have you off on the right foot for this position.

Other important attributes of a future Canstar are:

• The physical ability to bend, reach, lift 50lbs safely and repeatedly and stand throughout your shift
• A great attitude and a willingness to do what it takes to get the job done and serve our customers – we have a fun and hard-working team and are looking for someone with the skills to compliment them
• A clean criminal record is required

Working Conditions

• Coquitlam, BC with travel throughout the Lower Mainland (mileage reimbursed). Job sites are mostly indoors.
• This role is primarily Monday to Friday with shifts from 7:30 am – 4:00 pm, but may be called after hours for priority claims. This position also works in a loud environment with unsanitary contents. PPE may be required at all times.