Ship Captain

Job Title: Ship Captain Position Type: Seasonal Full-Time Hours: Varies Department: Facilities and Maintenance – S.S. Moyie Reports To: General Manager, Facilities and Maintenance #of Direct Reports: 1 Indirect Reports: 0 Department Overview: This division coordinates regular building and grounds maintenance as well as capital construction projects, which are undertaken by staff or by tender, depending on their size and complexity. It is also responsible for maintaining and staffing our seasonal railway operations, midway rides, S.S. Moyie paddle-wheeler and streetcar operations. The division employs a variety of trades on a year-round basis, including mechanics, carpenters, painters and grounds maintenance workers. Job Overview: Under the direction of the General Manager, Facilities and Maintenance, The Ship Captain at Heritage Park oversees vessel navigation, ensuring safety and efficiency while providing exceptional customer service to passengers. They lead staff development initiatives, uphold compliance standards, and contribute to the organization's overall excellence and wellbeing through their commitment to workplace health, safety, and a positive work environment Responsibilities: Ship Operations

• Proficiently navigates the vessel in designated areas, ensuring safe and efficient operation
• Provide exceptional customer service by offering information to passengers courteously and friendly, accepting tickets, and addressing passenger inquiries and concerns
• Provide an exceptional visitor experience by interacting with passengers in a helpful and courteous manner, answering questions about the Moyie, its history, and providing a positive and informative experience
• Ensure the vessel maintains scheduled passenger service, adhering to the defined routes and timetables
• Continuously assess the weather, vessel condition, and other relevant factors and decide to suspend service when passenger or vessel safety is at risk
• Guarantee that the vessel is properly maintained, serviced, and repaired by Department of Transport standards and regulations
• Ensure successful inspections are conducted to maintain compliance
• Oversee all pre- and post-season vessel preparations, ensuring the vessel is fully ready for service and properly winterized
• Provide support to the Reservoir Safety Patrol Boat by promptly reporting any unusual occurrences and specifying their location, contributing to the overall safety of the reservoir

Staff Supervision

• Regularly assess and enhance staff performance through ongoing feedback, goal-setting, and professional development initiatives, fostering a culture of continuous improvement and individual growth within the team
• Support the professional development of staff by assigning relevant training, collaboratively resolving problems, and actively coaching team members
• Participate in the recruitment, orientation and training of new staff to ensure employees are provided with complete information and resources to perform their responsibilities
• Schedule and coordinate staff for private functions held on the vessel after regular Park hours

Organizational Excellence and Wellbeing

• Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
• Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment policy
• Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
• Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders
• Perform other duties as required

Required Qualifications:

• Completion of secondary school education is required; completion of related post-secondary education in Nautical Science is preferred
• Appropriate Certificate of Competency and Certificate of Proficiency, issued by Transport Canada, are required; a master certificate of 150 GT or more significant is mandatory
• Minimum 3 years’ related work experience is required
• Proof of training in relevant areas of seamanship
• Knowledge of marine safety procedures is essential
• Strong knowledge of rules and regulations surrounding the operation of a marine passenger vessel including the CSA and STCW
• Must be certified with Marine Basic First Aid (training is provided by the Park)
• Problem identification and solving, as well as organizational skills are required
• Ability to work independently and as part of a team
• Demonstrated strong interpersonal and communication skills in a client-faced setting
• All successful candidates (over the age of 18) will be required to go through Police Information Check as a condition of employment.

Special Clothing and Equipment:

• Appropriate costuming and safety equipment will be provided by Heritage Park; and
• Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.

Special Working Conditions:

• The position will be exposed to weather extremes and will work both indoors and outdoors; and
• This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods

Hours of Work:

• The position has various scheduled hours of work including weekends, statutory holidays, fluctuating hours and overtime as required