Reporting to the Vice President of Insurance & Risk Management Services, the successful candidate would be responsible for implementation and the execution of all Account Management, Risk Management & Underwriting Services. Works with the Manager to support and implement short and long-term strategies for the department.
The Division manages the sales and service of commercial property & casualty insurance and risk management for new and existing customers. It also leads the creation, execution, and upkeep of a comprehensive communications, marketing, and branding strategy across all business lines to optimize sales opportunities.
Job Activities/Tasks
Supports department administration regarding all aspects of corporate insurance programs such as Comprehensive General Liability, Fleet Vehicle, Property, Directors & Officers as well as Crime, Excess, Credit and any other insurance programs
Responsibilities include compilation of underwriting information and support with coverage placement
Assists in the delivery of risk management and insurance consulting services to a diverse client base
Activities include insurance policy preparation and delivery, support of underwriting data collection system and data analysis, and risk exposure/claims analysis
Client Care/Account Management Backoffice Support
Services existing accounts include but are not limited to answering policy questions, processing policy changes and fulfilling a steady volume of insurance certificate requests as client transactions
Supports new market development through research, data aggregation and sales material content development support
Manages internal data systems as related to customer base and assists with client renewal process
Performs complex data analysis to identify insufficient insurance requirements in customer contracts
Prepares applications and other required documents relevant to new sales and annual renewals
Executes post-sale account management workflow, including initiation of billing, policy issuance, and file documentation
Performs renewal account reviews for all existing accounts
Gathers analyzes and ensures the accuracy of pricing and proposal information (rating and pricing tool output, proposal language, coverage forms and endorsements, financial and legal agreements and offer/disclosure/election forms) used by the underwriter to complete the coverage review, hazard analysis, pricing strategy and proposal
Provides customer service to facilitate the processing of business questions, and resolves problems on topics such as policy transactions, billing, and service needs
Supports the development of strategies and tools to validate underwriting/rating information
Supports the development of the insurance business handling system, developing plans, interacting with vendors and leading execution
Risk Management Support
Provides support in the risk management analytic function of the department including, but not limited to, identification of trends/frequency and support actions to reduce loss exposure, loss frequency and severity
Provides customer support in the risk management process
Researches risk management topics in support of resource development
Post-secondary diploma in Business Administration, Risk Management or a relevant discipline
Working towards Certified Risk Management (CRM) designation and Certified Insurance Professional (CIP) designation an asset
3+ years of Commercial Lines underwriting experience with a strong emphasis on complex CGL and Property exposures, knowledge of the electricity industry an asset.
Direct knowledge of commercial property/casualty products such as CGL, D&O, Property, Boiler & Machinery, Crime, Fleet Automobile, Excess, Cyber, and Terrorism.
Broad knowledge of all classes of insurance & underwriting issues.
Advanced consultative skills with the ability to build collaborative relationships within all levels of an organization.
Strong written and oral communication skills, including the ability to create organized and articulate communications that are easily understood by customers/stakeholders.
Strong detail orientation with the ability to research, compile, and report on data.
Motivated, high-energy team player with excellent time management and organizational skills
Strong computer skills (Microsoft Office Suite) with advanced skills in MS Excel.
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