Bilingual Customer Service Representative

Permanent, Full Time Location: (100% on-site) – Pickering Hours: Mon-Fri – 8:30am-5pm - (37.5 hours/wk.) Salary: Up to $58K + Discretionary Bonus Company: Our client is an international leader in their industry. Due to continued growth, they are looking to add a talented Bilingual Customer Service Representative to their team of professionals. Perks Company-paid benefit plan (after 3 months) Dental plan Vision plan Medical plan AD&D LTD Casual dress code policy Excellent training Family working atmosphere Company Barbeques Very stable company Job Summary This position is responsible for entering customer orders into our client’s ERP system for material & merchandise received by fax, email, EDI or Internet. The position will respond to incoming customer inquiries via telephone or email. May resolve issues or questions related to status of an order, shipping, quality, quantity, sales, warranty or any other customer service-related matter. Spends majority of time on the phone with external customers. Also works with internal sales team, warehouse and shipping staff to assist in resolving issues. Duties

• Answer and direct all incoming calls.
• Entering data from customer-generated purchase orders including part numbers, pricing and shipping instructions into system.
• Imputing and maintaining EDI orders on multiple platforms.
• Edit and verify all orders received for pricing and product availability.
• Gather and inform customers on accurate product lead time and order ship dates via fax or email.
• Prepare custom papers for US customers.
• Handle pricing requests and research existing quotes.
• Resource Google on Distribution networks, tracking shipment and product information for customers.
• Record or file copies of orders received according to order received dates.
• Generate picking slips for the warehouse staff and invoicing for customers.
• Resolve customer issues/problems within a specified time frame.
• Advise customers of credit approvals and denials.
• Initiate customer credits and return merchandise authorization requests along with lost or damage freight claims.
• Assist customers with product applications and inquiries.
• Work closely with field representatives to provide superior service to customers.
• Various administrative functions including filing, data entry and administrative support functions for customer service department.

Qualifications

• Bilingual – English/French – (Spoken and Written).
• High school graduate.
• 2 years of Customer Service experience.
• MUST have experience with either HVAC, Electric Motors or Electric compressors.
• ERP experience is mandatory.
• Experience with industry standard software programs such as Microsoft Office required.
• Must be able to lift up to 25 pounds