Business Analyst (Computer Services Officer )

Competition # : 42210  

Department:  Cyber Security & Digital Solutions

Location:  HALIFAX

Type of Employment:  Permanent

Union Status:  NSGEU - NSPG  

Closing Date: ​22-Apr-24 ​ (Applications are accepted until 11:59 PM Atlantic Time)

Who We Are

Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission. 

 
At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians. 

 
Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province. 

 
Join us at CSDS as we shape the future of digital services in Nova Scotia, supporting our partners in their journey towards a digital future.

Your Role and Its Impact

As the Business Analyst, AMANDA platform, you will be part of a multi-disciplinary team working alongside, vendors, product managers, project managers, software developers, operations support, and other business analysts. You will be responsible for building relationships, and developing collaborative partnerships with other departments and business partners. 

The Business Analyst is responsible for ensuring the ongoing development, improvement, and support of the AMANDA platform and the multiple Business Partners who use the system daily.

The Business Analyst identifies business partner needs as well as larger business objectives that a product or feature will fulfill, articulates those needs to a variety of audiences, and helps the team achieve success.

The Business Analyst manages the list of Business Partner requests and works with the internal team and external vendors to prioritize, track, and action those requests.

The Business Analyst researches new product features and participates in vendor user groups with the goal of providing input to the planning for continuous improvements as well as to offer new features to business partners.

 

Primary Accountabilities

The Business Analyst’s responsibilities include: 

• Work closely with Business Partners and external vendors to understand business requirements for AMANDA enhancements and support issues
• Help prioritize and track system enhancement activities
• Assist business partners in UAT 
• Work closely with the Production Support Coordinator to track budget and expenditures for all system enhancement activities actioned by external vendors
• Provide input to the Product Manager in setting AMANDA strategy and roadmap for the future
• Help ensure AMANDA software and supporting software and hardware are up to date and secure
• Help manage Business Partner invoicing and vendor payments
• Help make key decisions and action plans for business partners with competing initiatives
• Help prioritize overall features and offerings of the AMANDA Platform
• Develop a deep understanding of the users' needs and champion these in the delivery of digital product features
• Develop source of knowledge of business partner processes, user roles, interfaces, business continuity plans, and future needs

What You Bring To The Table

As the Business Analyst, you must have a Bachelor’s degree plus 5 years related experience; or an equivalent combination of training and experience.

• Experience in business systems analysis, systems development life cycle methodologies and documenting business requirements 
• Possess strong analytical, risk mitigation, change management and project management skills to effectively support and evolve applications
• Excellent communication (both verbal and written), and interpersonal skills, as well as a demonstrated ability to effectively interact with internal and external stakeholders
• Know how to remove complexity from services; 
• Ability to work within a self-directed culture and navigate ambiguity; 
• Experience working with a variety of clients with often competing needs;
• Superior skills in root-cause analysis to diagnose and assign resolution of problems faced by users;
• Superior decision-making skills factoring in considerations such as priority, cost-benefit, and capacity
• Ability to interpret and anticipate internal and external partner needs and translate them into application and operational requirements
• Experience working with external vendors 

The following would be considered assets:

• Experience working in the AMANDA platform
• Experience working directly with digital services
• Existing knowledge of and experience working in an agile manner within a multidisciplinary team
• Experience supporting a large software platform with multiple clients with competing needs
• Previous public sector experience in a project delivery role like Business Analyst, Developer, Tester, Project Manager.
• Business Analysis certification (ECBA, CCBA, CBAP etc.)
  
   

Benefits

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities: 

 

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.
• Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement. 
• Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.
• Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules. 
• Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.
• Support in Times of Need: Receive short- and long-term disability assistance when required. 
• Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province. 
• Growth & Development: Open doors to professional growth within the CDSD and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT. 
• Lifelong Learning: Continuously expand your knowledge and skills through training and development programs. 
• Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact. 
  
   

Pay Grade: PR 14  

Salary Range:  $2,653.85 - $3,231.58 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to  .