Call Center Associate - Remote Work

Position: Call Center Associate - Remote Work

Company: Mistplay

Location: Toronto, Ontario, CA

Job Type: Full-time

Seniority: Entry Level

Years of Experience: 1

Personality Traits: Passionate, Adaptable

Soft Skills: Analysis, Project Management

Benefits: Joining Bonus, Paid Time Off (PTO), Vision Insurance

Working Environment: At Mistplay, we leverage data to inform decisions and drive strategic initiatives, creating a dynamic and forward-thinking workplace.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Mistplay is an equal opportunity employer and values a diverse and inclusive work environment.

Job Description:

We are seeking a Call Center Associate to join our growing team at Mistplay. As a Call Center Associate, you will be responsible for providing exceptional customer service to our users through phone, email, and chat communications. This is a remote work position, allowing you to work from the comfort of your own home in Toronto, Ontario.

Responsibilities:

- Answer incoming calls, emails, and chats from users with professionalism and empathy - Assist users with inquiries, concerns, and technical issues related to the Mistplay platform - Troubleshoot and resolve customer issues in a timely and efficient manner - Document all interactions and resolutions accurately in our CRM system - Collaborate with other teams, such as tech support and product development, to address user feedback and optimize the customer experience - Meet and exceed performance metrics, including call handling time, resolution rate, and customer satisfaction scores - Participate in ongoing training and professional development to stay current on product updates and industry trends

Requirements:

- Minimum of 1 year of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in CRM software and Microsoft Office Suite - Availability to work flexible hours, including evenings and weekends - High school diploma or equivalent required

If you are passionate about providing exceptional customer service, adaptable to changing contexts, have strong analytical abilities, and excel in project management, then we encourage you to apply for this exciting opportunity to join Mistplay as a Call Center Associate. We offer competitive benefits, a supportive work environment, and the opportunity to grow with a dynamic and innovative company. Apply by the deadline to be considered for this position. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.