Chat Support Assistant - Remote Work

Job Description:

Cablevision Systems is seeking a passionate and resilient Chat Support Assistant to join our remote team in Montreal, Quebec. As an Associate level role, you will be responsible for providing exceptional customer service through our online chat platform.

Responsibilities: - Respond to customer inquiries and provide support through chat in a timely and professional manner - Troubleshoot technical issues and resolve customer concerns effectively - Collaborate with other team members to ensure seamless communication and support for all customers - Continuously improve processes and procedures to enhance the customer experience - Maintain accurate records of all customer interactions and follow up as needed

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills and the ability to multitask effectively - Strong critical thinking skills and adaptability to handle various customer issues - Passion for providing top-notch customer service and a resilient attitude when faced with challenges - Ability to work independently in a remote setting and prioritize tasks effectively

Personality Traits: - Passionate about customer service and helping others - Resilient in the face of difficult situations

Soft Skills: - Adaptability to handle changing priorities and customer needs - Critical thinking to effectively solve problems and provide solutions

Benefits: - Profit sharing opportunities - Remote work flexibility - Parental leave for new parents

Working Environment: Our team at Cablevision Systems prioritizes understanding and empathy in all interactions with customers and team members. We value a positive and supportive work environment where everyone can thrive and grow.

Equal Opportunity Statement: Cablevision Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.