Client Support Manager - Remote Work

Job Description:

We are looking for a motivated and adaptable Client Support Manager to join our team at LKQ. This is a remote work position based in Montreal, Quebec, Canada, and is perfect for someone who thrives in a fast-paced environment. As an Associate Level professional with at least 5 years of experience, you will be responsible for providing top-notch support to our clients and helping them navigate our products and services effectively.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns promptly and professionally - Develop a deep understanding of our products and services to provide accurate and personalized assistance to clients - Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner - Utilize research skills to stay up-to-date on industry trends and best practices, providing valuable insights to clients - Identify opportunities for upselling and cross-selling products and services to existing clients - Monitor client satisfaction levels and proactively address any issues that may arise - Provide training and support to new clients to ensure a smooth onboarding process - Develop and maintain strong relationships with clients to foster long-term partnerships

Requirements: - Bachelor's degree in a relevant field - 5+ years of experience in client support or a related role - Strong research skills and ability to quickly learn and understand complex products and services - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks efficiently - Motivated self-starter with a proactive approach to problem-solving - Adaptability to work in a remote setting and collaborate effectively with team members in different locations - Experience with CRM software and other relevant tools is a plus

Benefits: - Relocation allowance for eligible candidates - Joining bonus upon successful onboarding - Company-provided equipment for remote work - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: LKQ is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you meet the requirements and are excited about the opportunity to join our team as a Client Support Manager, please submit your application by the deadline of May 8, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.