Client Support Officer - Remote Work

Job Description:

Nike is seeking a highly motivated and detail-oriented Client Support Officer to join our team in Montreal, Quebec, Canada. This is a full-time remote work position at the Associate Level with a minimum of 2 years of experience.

Responsibilities: - Providing exceptional customer service to clients through various communication channels, including phone, email, and chat - Resolving client inquiries, concerns, and issues in a timely and professional manner - Collaborating with internal teams to address client needs and ensure customer satisfaction - Maintaining accurate records of client interactions and transactions in the company database - Assisting with the development and implementation of client support policies and procedures - Conducting regular analysis of client feedback and metrics to identify areas for improvement - Participating in training and development programs to enhance product knowledge and customer service skills

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field is preferred - Excellent communication and interpersonal skills - Strong decision-making and problem-solving abilities - Proficiency in Microsoft Office applications and CRM software - Ability to work independently and collaborate effectively with team members - Driven and hardworking attitude - Analytical mindset with a focus on data-driven decision-making

Benefits: - Remote work flexibility - Travel and spending expenses - Employee discounts on Nike products - Commitment to environmental responsibility and sustainable practices

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Nike is an equal opportunity employer and is committed to promoting a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.